Energetic Barista and Supervisor with 5+ years of experience. Experience leading all facets of general operations and staff management across food and beverage restaurants or stores. Expertly maintained and served good quality food or beverage products, creating and developing new beverage menu, increasing sales, and optimizing profits. Possess robust communication, hospitality skills, and problem-solving skills.
Bandung, Bandung City, West Java, Indonesia
linkedin.com/in/jeremi-chris-a13086217
Contact : 082116969688
Email : [email protected]
August 2021 - Present
Create and develop store strategies aimed at increasing the number of customers coming in, increasing sales and optimizing profits.
Lead, train, motivate, mentor and provide feedback to store staff.
Ensure the best possible store service to create high customer satisfaction.
Organize the layout/placement of goods and arrange proper location of products to create a good customer experience.
December 2018 - July 2021
Create and develop store strategies aimed at increasing the number of customers coming in, increasing sales and optimizing profits.
Create and develop new beverage menu and new blend of tea base.
Tea Trainer for interns and permanent employees
As well as providing tea knowledge to guests
Lead, train, motivate, guide and give feedback to store staff.
Ensure the best possible store service to create high customer satisfaction.
Organize the layout/placement of goods and set the right product location to create a good customer experience.
December 2017 - April 2018
Prepare drinks for customers, such as tea and coffee.
Recommend products to customers who do not decide on their orders.
Maintain and clean the store when needed.
Comply with food safety procedures.
Handle cash and record customer order information accurately.
Resolve customer complaints efficiently and quickly as they come.
January 2015 - August 2015
Process all guest check-ins by confirming reservations, assigning room.
Process all payment types such as room charges, cash, checks, debit, or credit.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
May 2013 - August 2013
Provide excellent wait service to ensure satisfaction
Taking customer orders and delivering food and beverages
Make menu recommendations, answer questions and share additional information with restaurant customers
Learning Hospitality services
2011 - 2014