Product/Project Manager

Jing-Yuan Chang

PMP, CSM

  New Taipei City, Taiwan

•Graduated from University of Victoria, major in Economics.
•Over four years of PM-related experience dealing with both hard and software has made me a great communicator. Good at clarifying and fulfill clients' requests and turns them into something achievable.
•Familiar with product&project management. (Both Waterfall & Agile)
•A strong logical thinker. Not only on business but clients' aspects, effectively increase clients’ satisfaction.
•Project Management Professional
•Certified Scrum Master

Experience

Sr. Sales Operations Specialist & Associate Product Manager  •  Ambi Art Inc.

Sep. 2020 - Oct. 2021

•Ticketing Market Agency
-New clients development
-Public relationships
-Request Interviews & Discussion
-Business cooperation
-Start a new ticketing platform “TixFun” on 2020/11/02
-Achieved about 40,000 members & over 40 contracted clients

•Product Sales
-Digital Sales (B2B & B2C)
-Business event planning & scheduling
-Digital data tracking & analysis
-Social media marketing (Digital)

•Platform/Product Management(PM)
-Product scale management
-Analyze & optimize different functions
-New features design& planning (coding excluded)
-Android/iOS developer program account management


Front of House Manager  •  JM Cafe & Bistro

Jul. 2020 - Sep. 2020

•Start a family-owned restaurant
- Develop new client relationship
- Optimize operation & workflow
- Assist in new product development
- Event planning

Operations Supervisor  •  PenguinSmart Inc.

Oct. 2019 - Apr. 2020


•Remote Rehab Therapy Platform Operation
- Product operation
- Public relationship (B2B & B2C)
- Optimize UI/UX
- Platform QA
- Product review (Logical based)
- Therapist relation management
- Content Create
- Social media management

•Product Sales
- Bilingual Sales & Customer Success (Both Mandarin & English)

•Online & Offline event support
- China-based on-site Seminar support & sales
- Online Seminar

Product Specialist  •  Acer Incorporated

Jun. 2017 - Apr. 2019

•Responsible for the whole NTCH ticketing platform and SAA.(行將車輛競拍系統) project management.
- Starting from an idea or requests, communicate with the clients.
- Analyze and sort out achievable results for the R&D and Art&Design Teams.
- Multi-department meeting to discuss how the product can be made based on clients’ demands.
- Build up models and confirm with clients if the model meets the expectation.
- Set up project schedule, including interior system testing and estimate system on-board date; then to ensure the team execute accordingly.
- Customized system front & backend operating.
- System Orientation to clients.
•Responsible Product:
•NTCH Ticketing Platform
- Currently the largest ticketing platform in Taiwan with about 1.3 billion revenue per year.
- Website renovation on board 2019/05.
- Monthly meeting and demand interview for platform review and to consistently improve the platform.

•NTCH Ticketing APP “OpenArts”
- On board 2017/12,
- Reach 30,000 active members per month within an year.
- Biweekly meeting for APP comments review and discuss for solutions.

•SinJang Auto-Car Auction System
- Taiwan largest Auto-Car Auction system.
- Meeting based on clients’ request.
- Currently undergoing expansion process of China’s market.

Inside Sales  •  啟迪國際資訊股份有限公司

Oct. 2016 - May 2017

•Responsible for project and product management.
- Providing quotes
- Inventory control
- Schedule for delivery
- Any further requests from clients by case closed.
•Responsible Project:
•EVA Airways Corporation 2016-2017 annual hardware Replacement.
•Hotel Royal Group (老爺酒店集團) 2016-2017 annual hardware Replacement.
•YangMing Marine Transport Corp. (陽明海運) 2016-2017 annual hardware Replacement.
•TutorABC 2016-2017 annual hardware purchase.

Education

2012 - 2016

University of Victoria, BC, Canada

Economics

Skills

Digital Marketing


  • Google GA/Facebook Pixel
  • Digital advertising(FB specialized)

Project/Product


  • Agile-familiar(SCRUM)
  • Wireframe
  • Marvel App (Prototyping)
  • JIRA

Language


  • Chinese (Native)
  • English
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