Jing-Yuan Chang

Dec. 2021 - Present

Project Manager

NextFortune Investments Limited Taiwan Branch (BVI) 

- Project/Requirement Management
- Jira implementation
- Gather implementation
- Agile leader
- Scrum Master
- Cross-functional co-op(international in English)
- WFH experience

Sep.  2020 - Oct. 2021

Sr. Sales Operations Specialist & Associate Product Manager 

Ambi Art Inc.

•Ticketing Market Agency
-New clients development
-Public relationships
-Request Interviews & Discussion
-Business cooperation
-Start a new ticketing platform “TixFun” on 2020/11/02
-Accomplished about 40,000 members & over 40 contracted clients

•Product Sales
-Digital Sales (B2B & B2C)
-Business event planning & scheduling
-Digital data tracking & analysis
-Social media marketing (Digital)

•Platform Function-wise (PM)
-Product scale management
-Analyze & optimize different functions
-Product new features design& planning (coding excluded)
-Android/iOS developer program account management

July 2020 - Sep. 2020

Front of House Manager

JM Cafe & Bistro

•Start a family-owned restaurant
- Develop new client relationship
- Optimize operation & workflow
- Assist in new product development
- Event planning

Oct. 2019 - Apr. 2020

Operations Supervisor

PenguinSmart

• Remote Rehab Therapy Platform Operation
- Product operation
- Public relationship (B2B & B2C)
- Optimize UI/UX
- Platform QA
- Product review (Logical based)
- Therapist relation management
- Content Create
- Social media management

• Product Sales
- Bilingual Sales & Customer Success (Both Mandarin & English)

• Online & Offline event support
- China-based on-site Seminar support & sales
- Online Seminar

June 2017 - Mar. 2019

Specialist

Acer Incorporated

• Responsible for the whole NTCH ticketing platform and SAA.(行將車輛競拍系統) project management.
- Starting from an idea or requests, communicate with the clients.
- Analyze and sort out achievable results for the R&D and Art&Design Teams.
- Multi-department meeting to discuss how the product can be made based on clients’ demands.
- Build up models and confirm with clients if the model meets the expectation.
- Set up project schedule, including interior system testing and estimate system on-board date; then to ensure the team execute accordingly.
- Customized system front & backend operating.
- System Orientation to clients.
• Responsible Product:
• NTCH Ticketing Platform
- Currently the largest ticketing platform in Taiwan with about 1.3 billion revenue per year.
- Website renovation on board 2019/05.
- Monthly meeting and demand interview for platform review and to consistently improve the platform.

• NTCH Ticketing APP “OpenArts”
- On board 2017/12,
- Reach 30,000 active members per month within an year.
- Biweekly meeting for APP comments review and discuss for solutions.

• SinJang Auto-Car Auction System
- Taiwan largest Auto-Car Auction system.
- Meeting based on clients’ request.
- Currently undergoing expansion process of China’s market.