Major Jobs explanation:
a. Customer service
b. Check quality performance at customer site
c. Customer complaint handling:
- Nonconforming product checking and analysis (Failure analysis) & further disposition
- Improvement action from manufacturing site.
party rework or inspection arrangement if it’s necessary
- Control the cost of 3rd party rework or inspection
d. Cooperate with manufacturing sites to improve product quality
e. Quality weekly & monthly report
f. Join quality review meeting...