2. Customer service
Provide software patch to customer.
Help customer solved problems or provide properly suggestions.
Sometimes we will go out support for RF certificate (RF LAB).
Design diagnostic plan
Co-work with TE/PE to test products
Implement “gpio get/set [pin] [value]” command to test GPIO work normal or not
Bring up and develop (65%)
Major Jobs explanation:
a. Customer service
b. Check quality performance at customer site
c. Customer complaint handling:
- Nonconforming product checking and analysis (Failure analysis) & further disposition
- Improvement action from manufacturing site.
party rework or inspection arrangement if it’s necessary
- Control the cost of 3rd party rework or inspection
d. Cooperate with manufacturing sites to improve product quality
e. Quality weekly & monthly report
f. Join quality review meeting...