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Customer Experience Strategist (Mekari Qontak)

PT. Mid Solusi Nusantara (Mekari)

Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience. Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products Build a Customer First

Customer Experience Strategy

Strategic Planning

・

Full-time

・

Assistant

Jakarta, Indonesia

1 years of experience required

No management responsibility

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