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1. Attendance and punctuality 依班表排定時間準時到班值機 2. Achieve CAC IB/OB call KPI (Pick up rate/SL/call duration…and etc.) 依公司規定達成各項電話接聽及外撥目標 (接聽率/Service Level/通話時間..等) 3. Provide correct and best solutions for general queries
