產業知識，包含Lalamove運作流程與相對應之服務細節，以即時給予用戶正確資訊 5. 建立、檢核及優化客服作業流程，客服相關管理表單製作與分析 6. 客訴協調及危機處理 7. 協助建置智能客服系統 （Zendesk）...

5-10 years working experience as a customer service manager, or assistant managerExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in English and MandarinHighly technical, with proven proficiency of customer service software, databases and tools like Zendesk/Freshdesk, Salesforce/Zoho, Customer Service chatbots, etc.Awareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationDegree in Business Administration or related...

with the product management team to design experiments, configure analytics, and analyze results in the testing of new product features. •Empower operational teams to leverage the power of performance tracking, helping them design and configure reports in SaaS platforms, including Zendesk. The focus is on deriving insights from data, developing solutions to business questions.Competencies•Be fluent and hands-on with data science tools and languages, able to design and implement the necessary workflows •Interest and knowledge about energy use...