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1.針對Zendesk + RaccoonAI產進行售前銷售規劃，開發潛在客戶拓展市場，以達成業績目標。 a.Zendesk是全球最大的 Support CRM（客服管理系統）。整合郵件、留言系統、即時通訊（LINE / IG WhatApp）與Facebook 粉絲專頁的線上 SaaS 系統。並且

我們正在尋找一位熱情、有經驗且具備電子商務領域知識的電商平台商戶支援經理。您將負責監督客戶支援服務團隊的服務品質，解決客戶問題並確保客戶滿意度。您應該熟悉CRM或服務台軟體

工作職責 交易所第一線守門員 : 能在第一時間迅速且正確識別並用戶問題，提供正確資訊以有效及時回復客戶/使用者需求，確保產品使用面的疑難雜症能順利排除。 持續提升客戶滿意度 : 主動

我們正在尋找一位熱情、有經驗且具備電子商務領域知識的電商平台商戶支援經理。您將負責監督客戶支援服務團隊的服務品質，解決客戶問題並確保客戶滿意度。您應該熟悉CRM或服務台軟體

的效果，並根據數據洞察不斷優化行銷策略。 軟件應用和自動化 ：熟悉並能夠有效利用Intercom, HotSpot, Salesforce, FreshSales和Zendesk等流行的行銷和客戶關係管理軟體，以提高團隊效率和客戶滿意度。 內容和社群經營 ：與內容團

的數據來為公司提供獨一無二的戰略洞見。 MetaCRM provides a suite of innovative software solutions empowering marketing efficiency & personalized customer service of businesses utilizing Blockchain data. We aim to maximize the use of Blockchain data for all businesses, irrespective of their size or industry, creating a world where every on-chain and off-chain interaction is captured and analyzed. MetaCRM is composed of talents from Zendesk, As

About MetaCRM MetaCRM provides a suite of innovative software solutions empowering marketing efficiency & personalized customer service of businesses utilizing Blockchain data. We aim to maximize the use of Blockchain data for all businesses, irrespective of their size or industry, creating a world where every on-chain and off-chain interaction is captured and analyzed. MetaCRM is composed of talents from Zendesk, Asana, BCG, Dropbox, and Snapchat. Our investors include Cherubic Ventures, Ondine

OUR TECH & ROADMAP Proto is driven by its passion to ensure that the conversational AI revolution benefits everyone from all corners of the Earth. To do this, we’re commercializing localized NLP techniques for every task in the customer support domain: livechat, ticketing, translation, chatbot training, upselling, and more. The combined power of the product suite and the NLP engine outperforms singular solutions like Microsoft LUIS or Zendesk in emerging markets. In terms of the product suite