This position is a stakeholder facing role, which requires to establish and manage expectations within the client business and drive support teams to achieve those expectations to a high standard. The team lead is required to oversee the onsite resources/engineers and works with Helpdesk Team to enable the delivery of quality service to end users in retail business. Responsibilities: Report to Regional SDM in Singapore Owner of the Incident, Request, and Escalation processes, ensuring high level
3 years of experience required