1) Listening and handling to customer feedback, and making customers feel involved and important. 2) Resolving customers' inquiries and requests. 3) Follow Customer Service SOP to keep good customer relationships. 4) Master and well-trained in tackling all customers feedback. Providing support to all customers cases via various channels (eg calls, email, live chat, social media etc). Following-up cases and gathering feedback for improvement in order to offer best shopping experiences to customer
3 years of experience required