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Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined a

盤查報告與清冊，協助企業應對全球氣候變遷下的產業技術解方。 About the role： As a Technical Support Engineer, you will be a crucial part of our customer success team, responsible for providing exceptional technical support and assistance to our CMS customers. You will be the frontline of customer support, addressing inquiries, troubleshooting issues, and ensuring our customers have a positive and productive

【Position Overview】 The ideal candidate will possess a blend of technical expertise and customer-facing experience, offering trouble-shooting, issue tracking and technical support to our clients. 【Key Responsibilities】 Technical Support for Customers : Respond to technical inquiries related to the product. Track and resolve customer issues. Suggest suitable product configurations. Manage outsourced products. Key Project Support. Create and maintain channel/customer support material. 【Required Qu

Introduction to the job Customer Support (CS) is responsible for continuous improvement of ASML systems performance at customer locations. One of the departments in this sector is CS DUV Project & Operational support, responsible for Administration in cross-departments Regular report organization Data preparation to support project leaders Role and responsibilities Customer service performance report organization Assist CS for parts/tools ordering Education and experience Bachelor degree and abo

This role location will be Japan Kumamoto site. Chinese , English communication are must be , Japanese also prefer. After on boarding will training in Taiwan around 6 months Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the speci

CS LEAN Expert Introduction As a LEAN Expert you will co-lead the Lean transformation within Customer Support together with local management towards sustainable improvement, aiming at an overall breakthrough on cost effectiveness and inventory reduction according to the deployment roadmap. You will provide support to the line organization through planning, execution and providing follow up on the deployment activities. Co-ordinate the necessary training and coaching to employees, including leade

Introduction to the job Planning & Control team is under the Regional Customer Support Operations Support department, driving the long-term operational strategy, execution and performance from the current to the targeted states to transcend the level of operation. The team members consist of 2 Capacity Planners and 8+ Service Coordinators to cover TW CS all sites. This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R.

Key Responsibilities - Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. - When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. - Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. - Provides highly visible customer support thr

Introduction to the job Planning & Control team is under the Regional Customer Support Operations Support department, driving the long-term operational strategy, execution and performance from the current to the targeted states to transcend the level of operation. The team members consist of 2 Capacity Planners and 8+ Service Coordinators to cover TW CS all sites. Role and responsibilities The team’s job mission focuses on the following: Shape & Drive at external operational teams Share and Supp

Key Responsibilities - Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. - When necessary, work closely with customers to optimize tool performance to meet customer process and integration requirements. - Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Requirem