Are you passionate about new technologies and innovative solutions that help improve people’s lives? Do you find helping others solve their problems rewarding and enjoy connecting and engaging with people? If this sounds like you, we have an exciting opportunity for you!

【About Cubo】

Cubo AI is a smart AI baby monitor bringing peace of mind and joy to parents everywhere. Founded by parents in tech, Cubo has served over 6,000 happy parents in 10 countries since its launch in May 2018. Cubo AI is excited to continue its mission and expand to North America later this year. We are looking for a personable, empathetic, and confident individual to join our team to bring happiness and health through innovation to every family in the world!

【Responsibilities】

Assist customers with questions, complaints, provide information about products and services in a professional and courteous manner.
Maintain a positive and empathetic attitude toward customers at all times.
Respond promptly to customer inquiries.
Walk customers through basic troubleshooting or setup processes.
Communicate and coordinate with cross functional teams as necessary.
Provide feedback and help streamline/optimize customer service process.
Act as a Cubo brand ambassador to engage with (potential) customers. Establish brand image and build brand equity through outstanding customer relationship management (Take part in building a brand from scratch!)
Participate in managing and growing the Cubo Community on Facebook. (ie. posting and engaging with our followers

【Requirement】

Good command of written and spoken English.
Real passion for helping others and crafting customer service experiences that exceed users' expectations.
Ability to stay calm when customers are stressed or upset.

【Bonus Points】

Relevant professional experience in the customer service sector