Johnny Albert Mozes Rantung

Front Desk Agent

a person who has a passion for hospitality, Fast Learner, Adaptive and highly motivated equipped with goals and integrity.

Minahasa Regency, North Sulawesi, Indonesia

Pengalaman Kerja

Front Desk Agent • Best Western the Lagoon Hotel Manado

Handle Guest Check-in & Check Out
Courtesy Call to Guest Check Out
Create Reservation from Sales, OTA, Wholesaler & Walk-in Guest
Handle & Posting Guest Payment
Ledger Payment OTA, Wholesaler & Individual
Handle Payment VCC from OTA
Create Night Audit Daily Report
Audit Transaction Payment & Ledger
Settlement all EDC machine
Audit Balancing Guestline & VHP System
Running VHP System

Desember 2021 - Present

Public Area Attendant • Best Western the Lagoon Hotel Manado

Cleaning and Make sure Public Area are clean
Weekly Deep Cleaning Public Area
Handle Guest Request
Makeup Room
Pick up & Delivery Laundry

April 2021 - Desember 2021

Trainee Sales & Marketing • Best Western the Lagoon Hotel Manado

Create Daily Report Social Media
Create Presentation Weekly Report Social Media
Create Planner Social Media Post
Create Form Request Birthday Cake to Pastry
Distribute BEO to All Dept

September 2019 - Oktober 2019

Trainee Housekeeping • Best Western the Lagoon Hotel Manado

Make up Guest Room
Cleaning Floor Corridor Area
Makesure & Cleaning Public Area

Agustus 2019 - September 2019

Trainee Front Office • Sintesa Peninsula Hotel Manado

Handle Guest Luggage
Handle Guest Request & Complaint
Create Report Guest Request & Complaint
Learning & create Reservation
Handle Guest Check Out

Februari 2019 - April 2019

Pendidikan

2017 - 2020

SMK negeri 1 tondano

Hospitality

Skil

Excel
Communication Skills
Ability To Work Under Pressure
Adaptability
Time Management
Eﬃcient

Languages

English — Intermediate
Indonesian — Native or Bilingual