陳睦雅 CHEN, MU-YA (Johnny Chen)
Worked as the senior FAE for Korenix since April, 2015 until now, responsible for technical service, product, selection, application/topology confirmation, issue analysis, working and lead with SW/HW/PM/sales team to solve the question/issue/requirement from the customer for the abroad & local client. As well as delivering the training course of product introduction & usage, network protocol introduction to the customer and colleagues.Senior FAE
Taipei，Taiwan
Phone: +886-921-935-975
Work Experiences
Korenix, Senior Field Application Engineer , Apr 2015 ~ Now
Main Duty:
-
Familiar with all products of the company, including network L2/L3 switches, wireless access point, cellular gateway, media converter, and serial devices.
- Address with technical question and requirement from local and international customers, responsible for key accounts in Europe, the United States, and Asia.
- Deliver the topology and application confirmation to the customer and team members.
- Reproduce and analysis the issue, communicate and coordination with different department to fix the issues and meet the requirement from the customer.
- Deliver training courses to customers and colleagues in product introduction, product usage, and network protocol introduction.
- Provide on-site support to address critical issues of the customers.
Bearcomms, Product Sales Engineer, Oct 2014 ~ Apr 2015
Main Duty:
- Responsible for international and local product promotions.
- Answer the technical questions from the customer.
Broadcom, Intern Engineer in USH-PQA, Oct 2010 ~ Jun 2013
Main Duty:
- Worked full-time to assist with the engineer in software testing, testing logs collection, and wrote the test report.
- Prepare the test environment for software testing.
Egistec, QA Tester, Mar 2010 ~ Oct 2010
Main Duty:
- Responsible for fingerprint chip, software testing, and wrote the test report.
Education
TamKang University, Master Degree, Computer Science and Information Engineering, 2011 ~ 2013
TamKang University, Bachelor Degree, Computer Science and Information Engineering, 2007 ~ 2011
Skills
Professional Ability:
- Excellent communication and coordination skill with the customer and colleagues.
- Familiar with the network communication, troubleshooting, issue analysis, on-site support, issue report, application/topology confirmation and technical service for the client.
- Has ability to do the software test and strong knowledge to use L2/L3 network switch, Wireless product, IXIA packet generator, Windows Operating Systems.
- Familiar to communicate with foreigner with English by speak or written..
Award:
- Aug. 2018 Spot Award, Korenix Technology, Helps to solve the issue for the Norway customer.
- Mar. 2018 Spot Award, Korenix Technology, Solve the problems for France customer.
- Mar. 2020 Spot Award, Korenix Technology, Solve the problems for Qatar customer.
Language:
- Doing well in Chinese, Taiwanese and English
Product introduction
2018/12/14 Product introduction for Korenix
