Jon-Paul Kubicka
I have over 7 years of experience in Customer Service and Management. My specialties are providing prompt and friendly customer assistance, managing/delegating my team to get tasks done, and leading by example. I have worked 7 years in a retail environment, which includes managing a Point of Sale team of over 30+ associates and sales in vehicles and electronics. I exceed in teamwork by taking partnerships frequently to tackle a difficult subject and better serve the customer. I have used empathy to help understand my customers situation and change the outcome of a problem.
Team Lead, Customer Service Manager, Sales Associate, Delivery Driver
Georgetown, TX
[email protected] 512-808-6357
Work Experience
DoorDash/Grubhub/Uber Eats/Favor/Instacart, Delivery Driver, May 2023 ~ Present
Recently I have worked as a delivery driver on my own time with Doordash, Grubhub, Favor, Instacart and Uber Eats. I have a history with working for Doordash dating back to 2021 when I was able to learn how to safely navigate and drive in and around the Austin area. I currently work all over Georgetown, Round Rock and the surrounding area delivering food and groceries. I have used Doordash and Favor to pick up grocery orders from large retail stores including HEB.
CarMax, Sales Consultant, May 2021 ~ May 2023
I have worked for the last two years selling cars to customers while providing expertise on a variety of vehicles while maintaining a professional and courteous demeaner. During my time at CarMax I have sold over 350 vehicles which has awarded me in being inducted into Presidents club and therefore being in the top percentile in the company. I have helped other employees as a mentor for new hires, leading by example to being successful employees. I have a community of happy customers who have consistently placed me as one of the highest positive reviewed associated at my store.
H.E.B, Personal Shopper, Feb 2021 ~ May 2021
Applying my customer service skills while also staying busy in an environment with a large team of people. I often find myself asking for more challenging tasks so I can train and learn as many skills as possible.
Walmart, Customer Service Manager, Apr 2016 ~ Jan 2021
I worked as a Customer Service Manager for Walmart, at a store I had been employed at for over 4 years. My job had included a large variety of tasks in a retail environment which includes: working in a busy/fast paced Point Of Sale area, inventory management, loading/unloading trucks, customer service counter, financial services, cart attendant, tech associate, electronics sales associate and managing/scheduling a team of over 20+ associates. During my time at Walmart I have won employee of the month twice. I also have trained over 30 employees as cashiers, cart attendants, self check-out hosts and customer service associates.
Kubicka Handiworks, Handyman, Jan 2015 ~ Apr 2016
Working for my family's business as a handyman I would often paint houses, offices, apartments and also help move furniture.
Education
Dehesa Charter School, High School Diploma, 2011 ~ 2016
Skills
Word, Photoshop, Powerpoint, Excel, Google Drive, Customer Service, Customer Satisfaction, Customer Relations, Email, Management, Team Building, Leadership, Scheduling, Driving
