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Jose Santos

A multi-skilled IT manager with good all-round supervisory and technical expertise. Hands on approach to the job. Very capable with a proven ability to ensure the smooth running of IT systems and to provide IT services that will improve the efficiency and performance of a company. Customer support management. Extensive practical knowledge of complex systems builds, ERP and CRM software implementation and support, network support, technical support.

Support Engineer / IT Manager
Reading, UK

07537 993254
[email protected]

COMPETENCIES

• 2nd Line management. Hands on for following tasks. 

• Over 5+ years of experience 

• Responsible for implementations and maintenance on customer’s site


Skills


  • Windows Server 2003/2008/2012/2012 R2/2016
  • Microsoft Windows XP, Vista, 7, 8, 10. 
  • Office 365 Admin 
  • Active Directory 
  • Exchange 
  • Word, Excel, PowerPoint, Visio, Project 
  • ERP Primavera BSS;


  • Atlassian JIRA Servicedesk 
  • Networking: TCP/IP, DNS, DHCP, Basic Cisco 
  • Virtualisation: VMware, ESXi, HyperV 
  • Storage: Dropbox, SAN, NAS


Work experience

Several Ways – Information systems engineering (Angola) 
IT MANAGER
January 2016 – August 2017 
Customer support manager (Atlassian JIRA service desk) Responsible for the day to day IT requirements of the company costumers such as user management, trouble shooting, help and advice. Maintaining ERP and CRM applications (Primavera BSS; SAGE), local area networks (Microsoft; Cisco) 
 Duties: 
• Customer support management; 
• Managing a team of over 10 administrative & technical staff. 
• Management of ERP and CRM software and associated backup routines. 
• Strengthening the IT infrastructure through to implementing new technologies. Responsible for software installation, maintenance and repair. • Performing routine audits of systems and software. 
• Developing & maintaining the costumers IT systems, software and databases. 
• Recommending and implementing improvements and efficiencies to costumers IT departments. 
• Reporting to the IT Director & Chief Executive. 
• Having excellent time management, confidentiality & communication skills. 
• Having strong IT, commercial, planning and budgeting skills. 
• To evaluate, test, advise, train and support I.T. related projects. 
• Procurement of IT hardware, software and maintenance products & services. 
• Responsible for the recruitment and training of new staff. 
• Writing documentation for IT procedures, security and disaster recovery. 
• Maintaining documentation of changes regarding users, functions & systems. 
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony. 

Laufer Construções (Angola) 
IT MANAGER
January 2012 – January 2016 
Internal customer support manager (service desk) Responsible for the day to day IT requirements of the company internal costumers such as user management, trouble shooting, help and advice. Maintaining ERP and CRM applications (Primavera BSS), local area networks (Microsoft; Dlink) 
Duties: 
 • Internal customer support management; 
• Management of ERP and CRM software and associated backup routines. 
• Strengthening the IT infrastructure through to implementing new technologies. Responsible for software installation, maintenance and repair. 
• Performing routine audits of systems and software. 
• Recommending and implementing improvements and efficiencies to IT department. 
• Having excellent time management, confidentiality & communication skills. 
• Procurement of IT hardware, software and maintenance products & services. 
• Writing documentation for IT procedures, security and disaster recovery. 
• Maintaining documentation of changes regarding users, functions & systems. 
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony. 


Academic qualifications

ISEP ‐ Instituto Superiror de Engenharia do Porto (Engineering Superior Institute of Porto)

Degree in Civil Engineering, on‐going. 

Language Skills

( Speaking | Understanding | Writing ) 

 English (Advanced | Advanced | Excellent) 

 Portuguese (Native | Native | Native) 


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