Joshua Anderson
Support and Deployment Technician with 3+ years of experience in the workforce.
Cockeysville, MD, USA
Technical Skills
Hardware
Troubleshooting, Printers, Drivers, Peripherals, Maintenance, Desktops, Laptops, AIO
Software
VS code, Unity, Installation, Debugging, Microsoft Office, Google Docs,
Operating Systems
Microsoft Windows 10, macOS, Linux, Android, iOS
Programming Languages
C#, Javascript, HTML, CSS
General Skills
Problem-Solving Leadership Teamwork Attention to Details Communication Infrastructure Deployment Customer Success
Work Experience
Support and Deployment Technician
Starship Technologies
August 2018 - Present
Mountain View, California / Fairfax, Virginia
- Deployed, managed, repaired, and sustained a fleet of 50+ robots and infrastructure while maintaining 90% fleet health in Mountain View, CA and Fairfax, Virginia
- Performed robot software updates provided by the engineering
- Use of Linux and command line tools to perform updates, diagnosing, or fixes to robots
- Documented and provided feedback for hardware and software upgrades to the engineering team
- Created documentation on hardware upgrades to robots by using confluence
- Launched and deployed robot fleet and infrastructure through Golf Courses in the Bay Area along with a Grocery Store in Almaden Valley, and Intuit in Mountain View, CA
- Lead an infrastructure project with a team of 5 support technicians to manufacture and deploy batteries
Operations Associate
Starship Technologies
January 2018 - August 2018
Mountain View, California
- Data driven development of system processes for on-site operations and reporting to leadership in the US and Estonia
- Sustained a healthy relationship with merchants to provide high quality and quick delivery times
- Launched, deployed and sustained delivery services in the Bay Area, and Milton Keynes, UK
- Trained field assistants to maintain success in on-site operations
Operations Associate
Curbside
August 2014 - October 2017
Palo Alto, California
- On-site curbside delivery to customers in a fast and efficient operation
- Provided feedback to leadership and development teams on improving delivery systems to minimize delivery times
- Deployed and maintained perishable delivery pilot at Target to provide customers with a variety of choices to choose from
- User Acceptance Testing on customers operating mobile applications
Education
2016 - 2019
Bloc
Full-stack Web Development
2007 - 2011
Mountain View High School
High school Diploma
Certifications
2021
Unity
Essentials Unity Pathway
2021
