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Joyce Hsu (Zih-Huei)


Account management| Business development|Product line management

• 6-year experience in sales and product line management for optical communication/Datacom/Telecom industries.
• Proven sales record of exceeding business revenue goal.
• Design win oriented to drive the demand creation for customers.
• Solid experience collaborating with manufacturing and logistic team to support customers.
• Analyze sales data, market information and competition for business planning and strategy.


 [email protected]


Experience

Hitachi High-Technologies Taiwan Corporation

Sales Representative

Advanced Material Dept. 1, Industrial Solution Div.

Apr 2019 ~ Now


  • Brought in new customers to expand business and strengthened relationships with existing customers to keep long term business.
  • Identified customers’ spec/technical requirement and worked with Japan HQ to support customers’ design issue/customized part.
  • Prepared and delivered business reviews regarding quarterly and yearly strategies to align with revenue growth expectations.

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Atellias Technology LTD.

Sales Manager                                                               

Jul 2018 ~ Apr 2019

  • Defined and executed strategies to attract interest of customers and create business opportunities.
  • Generated with new sales activities by cold calling/visiting customers’ RD, sourcing and PM team.
  • Explored new suppliers of optical modules/components and offered suitable solutions to Japan industrial customers.
  • Negotiated and reviewed complex supplier agreement and customer contracts.

Product knowledge
  • Optical communication for Datacom/Telecom/Consumer: VCSEL, DFB/EML, PIN/MPD/APD, IC (Laser driver/TIA/CDR), TE Cooler, AWG, TO-can/TOSA/ROSA, Housing of optical module, Prober/sorter/AOI for LD/LED 
  • Wireless/RF application: Chip Capacitor, Submount, Resistor
Company introduction
Atellias Technology LTD. is a distributor/agent of optical communication component, module and equipment which is founded by previous sales VP of GigPeak/IDT. Atellias provides customers with various key components and materials to support customers to turn ideas into products and flexible solutions at different levels of integration. Atellias supports Japan tier 1 customers, US, China and Taiwan customers for Datacom, Telecom, Sensing and industrial application.

Company@2x

Litrax Technology Co., Ltd.

Sales Manager                                                               

Data Communication Department

Dec 2017 ~ Jul 2018

  • Sales account management:
    • Consistently outperformed beyond the sales goals and contributed 40%~50% to the company’s total revenue.
    • Maintained top 3/10 of key accounts by independently fielding                forecast/orders/delivery/inventory, etc.
    • Expanded existing customers' contribution and developed new opportunities for continuous growth.


  • Marketing survey:
    • Investigated on competitors' activities by conducting marketing survey on pricing strategy, product roadmap, and user experiences.


  • Product line management/Technical Sales:
    • Managed II-VI Laser Enterprise VCSEL/PD product line, actively collaborated with team members and supplier to update business outlook, design in tracking and monthly forecast to maximize the share.
    • Devised marketing strategies by positioning assigned products as the best solutions for prospective customers.
    • Communicated between suppliers and customers to ensure the project going smoothly, negotiated for commercial terms and resolved disputes.
    • Acted as a coordinator of technical contact and timely resolved technical quality issues. Drove product and technical issues to resolution by collecting, analyzing and trouble-shooting approaches.
    • Coordinated three-way commercial and technical meetings in annual conferences such as OFC (U.S.).


Account Manager                                                         


Data Communication Department 

Aug 2015 ~ Dec 2017


  • Successfully designed win consumer interconnect 4k/8k TV project from Worldwide top1 provider (Samsung), shipped over 10M pairs VCSEL/PD and created more than US$10M revenue. 
  • Increased business growth by 25-30% by having new products ordered in 2+ years. 
  • Ensured customers’ satisfaction by managing the details of project solution and schedule. 
  • Executed sales plan, accurately forecast revenue streams and achieved targeted revenue.



Inside Sales                                                                    


Data Communication Department 

Jul 2013 ~ Jul 2015 


  • Managed sales orders and ERP including order acknowledgements, order entry, routing and backlog management.
  • Ensured accurate and timely follow-through upon shipment of orders. 
  • Supported sales to follow up sampling result, customer project status and push new orders. 
  • Maintained database of customer data, quotation records, price list and monitored inventory level.


Suppliers

  • II-VI Laser Enterprise: VCSEL, PD 
  • Oclaro (Lumentum): DFB/EML, Tunable TOSA, APD 
  • Albis: PD, APD, MPD 
  • Knowles (Compex): Chip capacitor, Submount 
  • Year Round: Housing 
  • Shijia Photons: PLC, AWG, TOSA/ROSA 
  • Phononic: TEC 
Application
  • Datacom (Data Center/Cloud Computing, Super Computer/High-Performance Computing, Industrial) 
  • Telecom (FTTx EPON/GPON/10G PON, Wireless & LTE/5G Base station) 
  • Consumer AOC (HDMI, Thunderbolt, OUSB, Cable for 4k/8k TV) 

Customer region

  • Taiwan, China, Japan, US, Korea

Company introduction

Litrax Technology is a total solution provider for fiber optics components (laser diode, photo diode, IC, and etc). Litrax serves as the distributor and local agent for oversea manufacturers, and promotes their products into the transceiver module makers. The end-customers are players in the Data Center and Telecommunication industries, such as Google, Amazon, Microsoft, Facebook, Huawei, and etc. Website: http://www.litrax.com.tw/


Company@2x

Microsoft Taiwan Corporation

Intern - Internet Marketing Internship Program 

Sep 2012 ~ Jun 2013        

  • Generated and developed day-to-day content for social networks
  • Planned and executed social strategy and campaigns
  • Managed auction website and contacted customers
  • Wrote articles for posting on blogs, edited pictures for promotion on Facebook

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ASUSTeK Computer Inc.

Sales & Marketing Intern                                            

Apr 2012 ~ Jun 2013

  • Promoted/sold products in the first-hand, rather intense environments of major distributors, large exhibitions and press conference. (e.g. Computex, Information Technology Show, Road Show)
  • Controlled NT$2.5M quarterly budget and produced financial report and achievement report of monthly review.
  • Slashed event siting rental 15% by negotiating pricing and fees to optimize budget.
  • Managed administrative affairs for consumer learning program and resolved customer complaints.

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Gigazone International Co., Ltd

Sales Promoter                                               

Apr 2012 ~ Jul 2012

GIGAZONE is subsidiary company of GIGABYTE. 

  • Promoted products to consumers in stores of dealers 
  • Updated weekly sales report 
  • Surveyed product and price of competitors
  • Collected market information and updated feedback from consumers and distributor

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Education

  • National Chung Hsing University Bachelor of Science(BS), Life Sciences , 2009 ~ 2013
  • Pingtung Girls’ High School Class for the Math and Science Gifted Students (數理資優班) , 2006~2009

Skills


 Languages

  • Mandarin (Native)
  • English (Full professional proficiency)
  • Japanese (Basic)
  • German (Basic)


Software

  • Microsoft office: Excel, Powerpoint, Access, Outlook
  • Microsoft Power BI
  • Photoshop & Illustrator
  • ERP
  • X-Mind (Mind mapping)
  • Salesforce
  • Python (Beginning)
  • R programming (Beginning)
  • AWS Amazon Web Service (Beginning)

Certifications
Paragraph image 06 00@2xTOEIC Gold Certificate 
(Score 950/990) 
  • Issued date: Feb, 2018 
  • Credential ID: 18247401




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e-Enterprise Data Analyst (DPA) 
企業電子化資料分析師
  • Big Data Process and Analysis
  • 巨量資料處理與分析
  • Computer Skills Foundation, CSF 
  • Issued date: Dec, 2016 
  • Credential ID: 421170100001350
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AWS Cloud computing basic lecture
AWS雲端架構大數據運算初階班學士學分班
  • Issued date: Oct, 2019
  • Course credit: 2 credits

Learning/Courses

German

  • German 1A 

Feb, 2017~Jun, 2017

NCHU Language Center


  • German 2A 

Oct, 2017~Jan, 2018

NCHU Language Center


  • German 3   

Jun, 2018~Sep, 2018

NCHU Language Center


English

  • Business English Writing 

Apr, 2014~Jun, 2014

商務英文電子郵件撰寫技巧


  • English Speaking  

Aug, 2017~Sep, 2017

職場英語會話實務


Japanese

  • Japanese 2A 

Feb, 2016~Jun, 2016

NCHU Language Center


  • Japanese Basic

May, 2019~Sep, 2019

永漢日語


Cloud Computing

  •  AWS (Amazon Web Service) Basic + Advanced

Jul, 2019~Oct, 2019

AWS雲端架構大數據運算初階班學士學分班


Oct, 2019~Dec, 2019

AWS雲端架構大數據運算進階班學士學分班





Software

  • Excel/Access  

Jul, 2016~Oct, 2016

數據行銷時代的資料分析術 


  • Excel VBA & Power BI
           Nov, 2019~Dec, 2019
           大數據分析與資料視覺化應用

  • Power BI 
           Nov, 2016~Dec, 2016  
           企業大數據分析與商業智慧訓練 

  • Mind mapping 

May, 2017~Jul, 2017    

高效能工作術雲端實務應用

Coding

  • R language 

Mar, 2017~Jun, 2017 

大數據系統分析實務


  • Python 

Jul, 2018~Sep, 2018

數據分析實務演練

Marketing

  • Google Analytics & SEO

Dec, 2017~Jan, 2018

電商經營GA操作之社群廣告投放實務進階班

International Trade

  • International Trade 

Mar, 2014~Jul, 2014

國際貿易經營與實務

Skills

  • Zero Second Thinking Workshop

May, 2019

零秒思考力工作坊

Lecturer: Yuji Akaba

講師:赤羽雄二


Activities/Societies

National Chung Hsing University Volunteer Team 

興大志工隊 

2010 – 2011

24th Young Science Camp 

少年科學營 

2010 

Course team 課程組 & Team leader 隊輔

Female Student Leadership Training Camp  

女學生領導力培訓營 

2011

Multinational Enterprise Employment Training Camp 

中區大學跨國企業就業培力研習營 

2011

National Chung Hsing University Friendly Ambassador 

中興大學親善大使 

Jan 2011 – Jun 2013

NCHU International Pioneer Club 

中興大學國際領航社 

Sep 2012 – Jun 2013  

Funding team 創社團隊

1st International Pioneer Training Program of CUST 

臺綜大國際領航員培訓營 

2012 

Team leader

Welcome Party for Foreign Students 

中興大學外籍學生迎新晚會 

2012 

Preparatory Team 活動籌備與執行

Winter Festival for Global Society  

興大國際文化節 冬季慶典 

2012 

Preparatory Team 活動籌備與執行

My County Talk 

2012 

Preparatory Team 活動籌備與執行

Achievements Exhibition of Exchange Student 

國際週: 世界大小,由我決定! 

2013 

Preparatory Team 活動籌備與執行 & Art Design 美編組

Youth International Organization and Social Enterprise Talent Training Camp 

青年國際組織及社會企業人才培訓營 

2016

Youth International Affairs Talent Training camp 

青年國際事務人才培訓營 

2017  

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Honors & Awards

Yonglin Foxconn Hope School Scholarship 

永齡・鴻海|台灣希望小學 優秀課輔老師 獎學金

Oct, 2012 

Yonglin Foxconn Foundation 永齡教育基金會

Dr. Li Yun Chen Memorial Scholarship 

陳麗雲博士紀念獎學金

2011 

NCHU 中興大學

Heritage 100 & Tutelage 100 Scholarship

「薪傳100 x 課輔100」獎助學金

Dec 2010 

China Development Industrial Bank Foundation 中華開發文教基金會

Devoted over than 100 hours of tutelage work to underprivileged junior students in remote areas

提供100小時課輔志工服務,投入資源弱勢或偏鄉學生課後輔導工作,協助其提昇競爭力。

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Hobby

  • Scuba Diving
    • Open Water(開放水域潛水員證照) - PADI (Oct, 2017)
    • Advanced Open Water+ Nitrox (進階開放水域+高氧證照) - SDI/TDI (Oct, 2019)

  • Free Diving
    • Basic free diver (基礎自由潛水員證照) - RAID (Jun, 2018)
  • Baking
    • Hand-made baking class 美味甜點製作班 (Aug, 2017~Sep, 2017)
    • Hand-made baking class 美味手作烘焙班 (Jun, 2019)


Volunteer Experience

2010 Special Olympics Bowling Game 

東亞區特殊奧林匹克保齡球錦標賽暨國際邀請賽 

Jul, 2010 

Translation Volunteer 翻譯志工

NCHU Volunteer Team 

興大志工隊 

2010-2011

Heritage 100 & Tutelage 100 Scholarship program  

中華開發薪傳100 × 課輔100計畫  

2011 

Volunteer Teacher 課輔志工

Yonglin Foxconn Hope School 

永齡・鴻海|台灣希望小學

2012 – 2013 

Volunteer Teacher 課輔老師

2013 Country Music Marathon

集集鄉村音樂馬拉松志工 

Dec, 2013

Volunteer 

Hondao Senior Citizen's Welfare Foundation

弘道老人福利金金會志工 

2014

Volunteer 

2014 DanLin Canyon Marathon  

丹大林道峽谷馬拉松志工 

Feb, 2014 

Volunteer 

2015 Taichung City Marathon

台中城市半程馬拉松賽志工 

Dec, 2015

Volunteer 

2016 EarthRun

世界地球日路跑志工 

Apr, 2016

Volunteer 

2017 Taiching Mofrun

統一發票盃路跑志工 

Apr, 2017

Volunteer 

National Taiwan Museum of Fine Arts

國立臺灣美術館 志工隊 

Oct, 2014 – Jun, 2019 

Volunteer 

Godot Theatre: Volunteer 

果陀劇場 果籽志工

Apr, 2015 – Present

Volunteer
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