Judy Ya Chu Hsiao

Deputy Purser  •  EVA Air Corporations  •  Nov 2012 — PRESENT

• Deputy Purser April 2017-present

1. Lead teams of up to 7 crews in delivering in-flight service on over 150 international flights with upwards of 258 passengers.
2.      Mentor and evaluate over 10 new employees, providing training in safety, operating skills, and customer service. Ensure company brand image and high-quality standards being achieved during training.
3.      Manage the inventory control, make sure an adequate supply of food and serving equipment for the flight.
4.      Supervise service quality and maintain customer relationships, received positive comment letters from passengers every month.
5.      Handle unruly passenger incidents, protecting the interest and right of company and other passengers at the same time. Resolved air rage cases properly over 5 times.

• Assistant Purser September 2014 - March 2017
• Cabin Crew Nov 2012 -March 2017

• Invited to share working techniques on the company's web.
• Ranked as the top sales out of 4000 flight attendants twice.
• Assigned to deliver service on SKYTRAX 5-Star Airline Rating flight, helped EVA Air get rated as 5-star Airline.
• Promoted to Deputy Purser in 5 years, earlier than other crews.
• Helped passengers get emergency medical care promptly and saved life twice.