Work Experience
The Howard Plaza Hotel, Sales Manager, Feb 2023 ~ Present
Sales: Meeting and exceeding sales target. Securing global RFP from key clients, handling top performing corporate accounts, ensuring revenue growth.
Business development: Searching and closing new accounts to increase revenue potential for the hotel group. Creating and searching for partners to increase local sales.
Customer relations: Main contact for any Chamber related. Communication with keypersons of corporate accounts, meet and greet of corporate VIP arrivals in person, stand-by before and during held events.
The Howard Plaza Hotel, Accounts Manager, Feb 2020 ~ Feb 2023
Sales: Securing global RFP from key clients, handling top performing corporate accounts, ensuring revenue growth.
Business development: Searching and closing new accounts to increase revenue potential for the hotel group. Creating and searching for partners to increase local sales.
Customer relations: Communication with keypersons of corporate accounts, meet and greet of corporate VIP arrivals in person, stand-by before and during held events.
The Howard Plaza Hotel, Guest Relations Officer, Dec 2015 ~ Feb 2020
Customer relations: Continuous interaction with foreign and local guests alike from check-in until check-out. Personally checking-in key clients to ensure best possible customer satisfaction.
Operations: Handling specific requests from key clients for the complete duration of stay. Meeting key clients in bi-monthly cocktail parties to establish closer ties with new and existing clients.
Din Tai Fung, Service Specialist, Dec 2014 ~ Dec 2015
Customer relations: Interacting with foreign customers to ensure best dining experience.
Operations: Observing the state of restaurant to ensure that the tables set on time and according to SOP.
Orders: Taking and keying in customer orders, double checking pre-orders, setting food delivery times per order.
Tables: Responsible for up to 20 customers on various tables. Ensuring timely delivery of orders.
Fiesta Restaurant, Restaurant Manager, Mar 2014 ~ Dec 2014
Operations: General management of restaurant. Daily sales analysis in order to create more effective marketing. Maintaining daily opening and closing accounts reports as well as projecting use of inventory in order to minimise loss.
Marketing: Social media marketing as well as SEO for the restaurant. Engaging in community activities and fairs to raise awareness of Latin American food.
Staffing: In charge of interviewing and hiring of new chefs and serving staff. Responsible of training new employees and keeping track of overall staff attendance list as well as schedule planning for staff to maximise effort and minimise loss.
Achievements: Successfully increased monthly sales by up to 10% while in the meantime lowering cost of personnel, required ingredients and other operational costs.
Education
National Taiwan University of Science and Technology, Master of Business Administration (MBA), Human Resources, 2011 ~ 2013
Thesis: 'Impact of HR practices on intellectual capital and how it facilitates contextual ambidexterity' : A case study of an international high-technology company in Taiwan
Ming Chuan University, Bachelor of Business Administration (BBA), Travel & Tourism, 2008 ~ 2011
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