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Hao Chang  ( Justin )

Now is Field Service Engineer at Cytiva. 

Responsible for Chromatography and SPR instrument after-sales service.

Participated in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment installation plan at Roche Diagnostics.

Have six years experience at Aesthetic & Medical Lasers system, Ultrasound system.

Responsible for Taipei City, New Taipei City, Taoyuan and Hsinchu customers. 

Achieve Team revenue target and NPS score.

Provide best Technical Service and be Professional.

Cytiva Field Service Engineer
Taipei，TW
[email protected]

0978596107

Ability

1.Hardware knowledge.
2.Experienced at Device Troubleshooting.
3.Provide customer service, customer training.
4.Customer Complaint Handling.
5.Cross function, achieve team target.
6.Contract sales, handling, maintain.
7.Tools, Spare parts, schedule management.
8.Responsibility, careful, Coordination, Patience.

Hobby

Music Band, Drum, Cooking.

Skill in Cytiva

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Hardware & System Control

  1. AKTA Chromatography, Biacore SPR instrument.
  2. Control software operation.
  3. Technical software station operation and installation.
  4. Service Maintenance : 6 month / Year.
  5. Instrument IQ/OQ and RQ.
  6. Hardware, Software Troubleshooting.
  7. Mechanical/Calibrator Adjustment.
  8. Cytiva products Training certificate.

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Customer Service / Internal System Operation

  1. Phone / Email / onsite support.
  2. Build up customer trust.
  3. Provide technical suggestion.
  4. Achieve Team revenue target and NPS score.
  5. Calibration tools management.
  6. Personal schedule management.




Skill in Roche

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Instrument & Server

  1. Responsible 17 Customers and 69 instruments
  2. Clinical chemistry, Immunochemistry, Pre/Post Analyzer.
  3. Service Maintenance : 3 month/6 month/Year.
  4. Hardware, Software Troubleshooting.
  5. Mechanical/Calibrator Adjustment
  6. Cobas 411, Cobas 6000, Cobas 6500 Training Certificate
  7. Cobas e801 Training Certificate
  8. Post Analytics system Training Certificate
  9. Remote Service Training Certificate

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Installation/De-installation

  1. Immunochemistry Analyzer-e411,e601,e801.
  2. Clinical chemistry Analyzer-c311,c501,c503,c701.
  3. Remote Service, Server connection-Cobas Link.
  4. Pre&Post-analytical system-p471, p612, p501.
  5. Instrument Teach-in, Performance Check.
  6. Automation CCM equipment.
  7. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.

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Customer Service

  1. Operation Training
  2. Troubleshooting Training
  3. Maintenance Training
  4. Maintenance&Troubleshooting
  5. On call service
  6. Responsibility
  7. Key Account : HCH, CGMH-Taoyuan, CGMH-Tucheng, VHCT-Hsinchu, UPL-Taoyuan

Skills in WohMedical & Collamatrix

Aesthetic & Medical Lasers systems

  1. 1064, 532nm Laser System
  2. CO2 Laser System
  3. Pico-Second Laser System
  4. 2940nm, 1550nm Laser System
  5. 585 nm Laser System
  6. 694 nm Ruby Laser System
  7. Ultrasound System
  8. High-frequency electromagnetic field System

Ultrasound Image systems

  1. Ecube 5
  2. Ecube 7
  3. Ecube 8
  4. Ecube 9
  5. Ecube 15

Customer

  1. Customer service
  2. Clinic Operation Training
  3. Customer Complaint Handling
  4. Contract, Components Selling
  5. Bargaining Power Good
  6. Relationship with the Customers
  7. Regular Maintenance Arrangements

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ALPINION Certificate

In October 2018, I was assigned to participate in the Korean ALPINION Ultrasound system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

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SCITON Certificate

In December 2018, I was assigned to participate in the SCITON Laser system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

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Roche Post Analytics system Training Certificate

In February 2020, I was assigned to participate in the Roche(Switzerland) Post Analytics system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

Work Experience

Cytiva, Field Service Engineer, Aug 2021~Now

  1. Responsible for Chromatography, SPR instrument and Cytiva products.
  2. Hardware and software System Installation.
  3. Instrument troubleshooting.
  4. Provide Preventive maintenance, IQ/OQ and RQ Service.
  5. Spare parts and calibration tools management.
  6. Build up customer trust.
  7. Achieve Team revenue target and NPS score.


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Taiwan Roche Diagnostics, Technical Services Specialist, Aug 2019~Aug 2021

  1. Responsible for maintaining 16 different devices.
  2. Clinical chemistry & immunochemistr Installation：Cobas 4000, 6000, 8000, Pro.
  3. Pre/Post-analytical system Installation.
  4. Remote Service, E-Lab Installation.
  5. Responsible for about 30 customers mainly in Taoyuan and Hisnchu.
  6. Customer service, Training
  7. Clinical chemistry & immunochemistry Basic knowledge.
  8. Device Maintenance, Repair and Troubleshooting.
  9. Cobas 411,Cobas 6000, Cobas 8000 Training Certificate.
  10. Post Analytics system Training Certificate.
  11. Cornerstone Online Training.
  12. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.


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WohMedical, Field Service Engineer, Mar 2017 ~ Aug 2019

  1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
  2. Equipment includes clean-field laser, pico-second laser, airborne fat-reducing radio wave, ruby laser, etc.
  3. Responsible for maintaining 13 different devices.
  4. Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc.
  5. On behalf of the company to the United States, Bangkok to participate in training courses.
  6. The achievement of departmental performance targets for two consecutive years.
  7. Independent thinking, independent ability.
  8. Inter-department communication and coordination skills.



Company@2x

Collamatrix, Field Service Engineer, Aug 2013 ~ Mar 2017

  1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
  2. Equipment includes clean-field laser, CPT RF system, Fractional laser, hair removal laser, etc.
  3. Responsible for maintaining 17 different devices.
  4. Responsible for about 35 customers, 100 devices, mainly in Taipei, New North, Taoyuan, etc.
  5. On behalf of the company to the United States, Bangkok to participate in training courses.
  6. The achievement of departmental performance targets for two consecutive years.
  7. Independent thinking, independent ability.
  8. Inter-department communication and coordination skills.

Company@2x

Working Holiday in Australia, Aug 2012 ~ Aug 2013

  1. Expand your personal vision.
  2. Learning English listening, speaking, reading and writing.
  3. To cultivate high-efficiency work habits and team work.


Company@2x

Education

Chung Yuan Christian University, Biomedical engineering, 2007 ~ 2011

Independent study project: Wireless Home Security for the hearing-impaired


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