Justin Meader

IT System Administrator 

Justin Meader is an IT professional focused in the area of infrastructure support and is most passionate about engineering solutions that allow other professionals to do their best work.

 55 Shapleigh Dr. Eliot, ME 03903

 [email protected]

Work Experience

Customer Success Specialist   Lightstream   Chicago, IL   Apr 2018 – Sep 2018

Provided support to global customers on an industry leading, web-based live video production studio. Assisted with the rollout of industry-first integration in a partnership with Microsoft's Mixer live-streaming platform.

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System Administrator   IGN Entertainment   San Francisco, CA   Aug 2015 – Feb 2016

Supported 250+ users on-site alongside several offices across the globe. Managed a Microsoft Active Directory environment running primarily on Microsoft Hypervisor virtual machines. Assisted in the deployment of servers in Amazon Web Services environment in support of larger web initiatives for one of the top 400 most trafficked websites in the world.

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Desktop Support Analyst II  Blackbaud K–12   Bedford, NH   Mar 2014 – Jul 2015

Primary support for a site of 100+ customers, providing service and engineering solutions to improve employee experience and inspire collaboration. Technologies managed include Microsoft Active Directory, Dell KACE, Google Apps for Business, Microsoft Office 365, OS X Server, Asterisk/FreePBX, SVN, and more.

Lead integration efforts for end-user and server environments into new parent company's infrastructure, while finding ways to mitigate downtime and degradation of the end-user experience. Heavy focus on project work while continuing to provide excellent customer service within company SLAs.

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Apple Systems Analyst  VF Corporation   Stratham, NH   Jan 2009 – May 2013

Provided top-notch customer support to end-users of varying technologies and technical abilities. Focused on support of Apple and Blackberry technologies, with strong successes in bringing creative professionals up-to-date with the latest in hardware and software.

Assisted heavily with migration and consolidation of existing infrastructure into that of the new parent company. Worked with several subsidiaries on identifying and mitigating the challenges associated with integrating Apple technologies into an enterprise environment. Worked with JAMF Software's Casper Suite to deploy and manage endpoints.

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Special Agent Geek Squad   Newington, NH   May 2005 – Oct 2010

Delivered cost-effective and industry-leading solutions to small business customers in the Greater Boston area, with focus on 24/7 customer support on a 1-1 level. Received several awards of recognition from both employer and peers.

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macOS, iOS, JAMF Casper, Google Apps for Business (GSuite), Documentation, Windows, Microsoft Active Directory, Office 365, Networking, Amazon Web Services, Scripting


  • Apple Certified Systems Administrator OS X 10.6
  • Apple Certified Technical Coordinator OS X 10.7
  • JAMF Certified Casper JSS Administrator
  • JAMF Certified Casper Mobile Administrator
  • Microsoft Certified Professional
  • ITIL v3 Foundation

Volunteer Experience

Global DIRT

Director of Communication   Stratham, NH/Port-au-Prince, Ouest, Haiti   Feb 2010 – Dec 2010

Served as liaison between team focused on relief efforts in Haiti and US headquarters. Helped maintain initial web presence for organization and worked with US team to organize fundraising and operations. Worked alongide team members on the ground in Port-Au-Prince, Haiti after 2010 earthquake, assisting with relief delivery, vaccination administration, and spending recreational time with children at a local orphanage in Croix-des-Bouquets.

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Extra Life

Team Captain   Oct 2011 – Present

Leader and organizer of 24-hour team gaming events, responsible for social media outreach and fundraising for a team which has raised over $5,000 for Boston Children's Hospital during events over the last 6 years.

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