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Justin Meader

Apple Desktop Engineer  •  Eliot, ME, US  •  [email protected]

Justin Meader is an IT support professional focused in the area of Apple product integration and support. His goal is to obtain a position where he can use his knowledge and passion to engineer solutions that empower creative professionals to do their best work. Specialties: Support of Apple platforms (OS X and iOS), mobile device support, system deployment, writing (creative and technical), communication (verbal and written), social media, web production.

Work Experience

IGN Entertainment   System Administrator   San Francisco, CA   Aug 2015 – Feb 2016

Supported 250+ users on-site alongside several offices across the globe. Managed a Microsoft Active Directory environment running primarily on Microsoft Hypervisor virtual machines. Assisted in the deployment of servers in Amazon Web Services environment in support of larger web initiatives for one of the top 400 most trafficked websites in the world.

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Blackbaud K–12 Desktop Support Analyst II   Bedford, NH   Mar 2014 – Jul 2015

Primary support for a site of 100+ customers, providing service and engineering solutions to improve employee experience and inspire collaboration. Technologies managed include Microsoft Active Directory, Google Apps for Business, OS X Server, Asterisk/FreePBX, SVN, and more.


Lead integration efforts for end-user and server environments into new parent company's infrastructure, while finding ways to mitigate downtime and degradation of the end-user experience. Assisted in Google Apps to Office 365 migration, and deployment/management of endpoints using Dell KACE. Heavy focus on project work while continuing to provide excellent customer service within company SLAs.

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Apple Systems Analyst VF Corporation   Stratham, NH   Jul 2012 – May 2013

Assisted heavily with migration and consolidation of existing infrastructure into that of the new parent company. Worked with several subsidiaries on identifying and mitigating the challenges associated with integrating Apple technologies into an enterprise environment. Worked with JAMF Software's Casper Suite to deploy and manage endpoints.

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IT Global Support Technician   Timberland   Stratham, NH   Jan 2009 – May 2013

Provided top-notch customer support to end-users of varying technologies and technical abilities. Focused on support of Apple and Blackberry technologies, with strong successes in bringing creative professionals up-to-date with the latest in hardware and software.

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Special Agent Geek Squad   Newington, NH   May 2005 – Oct 2010

Delivered cost-effective and industry-leading solutions to small business customers in the Greater Boston area, with focus on 24/7 customer support on a 1-1 level. Received several awards of recognition from both employer and peers.

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Skills


macOS, iOS, JAMF Casper, Google Apps for Business (GSuite), Documentation, Windows, Microsoft Active Directory, Office 365, Networking, Amazon Web Services, Scripting

Certifications


  • Apple Certified Support Professional OS X 10.5
  • Apple Certified Systems Administrator OS X 10.6
  • Apple Certified Technical Coordinator OS X 10.7
  • JAMF Certified Casper JSS Administrator
  • JAMF Certified Casper Mobile Administrator
  • Microsoft Certified Professional
  • ITIL v3 Foundation

Volunteer Experience

Global DIRT

Director of Communication   Stratham, NH/Port-au-Prince, Ouest, Haiti   Feb 2010 – Dec 2010

Served as liaison between team focused on relief efforts in Haiti and US headquarters. Helped maintain initial web presence for organization and worked with US team to organize fundraising and operations. Worked alongide team members on the ground in Port-Au-Prince, Haiti after 2010 earthquake, assisting with relief delivery, vaccination administration, and spending recreational time with children at a local orphanage in Croix-des-Bouquets.

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Extra Life

Team Captain   Oct 2011 – Present

Leader and organizer of 24-hour team gaming events, responsible for social media outreach and fundraising for a team which has raised over $5,000 for Boston Children's Hospital during events over the last 6 years.

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