Justin Meader is an IT support professional focused in the area of Apple product integration and support. His goal is to obtain a position where he can use his knowledge and passion to engineer solutions that empower creative professionals to do their best work. Specialties: Support of Apple platforms (OS X and iOS), mobile device support, system deployment, writing (creative and technical), communication (verbal and written), social media, web production.
Supported 250+ users on-site alongside several offices across the globe. Managed a Microsoft Active Directory environment running primarily on Microsoft Hypervisor virtual machines. Assisted in the deployment of servers in Amazon Web Services environment in support of larger web initiatives for one of the top 400 most trafficked websites in the world.
Assisted heavily with migration and consolidation of existing infrastructure into that of the new parent company. Worked with several subsidiaries on identifying and mitigating the challenges associated with integrating Apple technologies into an enterprise environment. Worked with JAMF Software's Casper Suite to deploy and manage endpoints.
Provided top-notch customer support to end-users of varying technologies and technical abilities. Focused on support of Apple and Blackberry technologies, with strong successes in bringing creative professionals up-to-date with the latest in hardware and software.
Delivered cost-effective and industry-leading solutions to small business customers in the Greater Boston area, with focus on 24/7 customer support on a 1-1 level. Received several awards of recognition from both employer and peers.
macOS, iOS, JAMF Casper, Google Apps for Business (GSuite), Documentation, Windows, Microsoft Active Directory, Office 365, Networking, Amazon Web Services, Scripting
Leader and organizer of 24-hour team gaming events, responsible for social media outreach and fundraising for a team which has raised over $5,000 for Boston Children's Hospital during events over the last 6 years.