KUAN, HSUAN 管軒

Airline Service Development and Procurement

5 years of work experience as an airline in-flight meal design and procurement Assistant Manager. Developing products according to business intelligence and local culinary style.
Project manager with strong management and communication skills. Experienced of executing joint projects along with overseas suppliers and operation teams.
Conduct annual budget planning and cost analysis on a monthly basis.

  Taipei, Taiwan     

       [email protected]


SKILL SET

Microsoft Excel / Word / PowerPoint / Google Sheet / XMind 

Project management tool - Trello / Notion / Jira

MENU design and have good knowledge of culinary arts

HACCP regulations

Fluent in English (TOEIC 935)

German Language (Zertifikat B2)



WORK EXPERIENCE

Assistant Manager (Team Leader)

EVAAIR  •  Service Development & Procurement  •  Jan 2016 - Present

1. In-flight meal planning
•  Was in charge of London/Paris/Bangkok/China route in-flight meal design and supplier
    management
•  Visit local caterer and conduct meal presentation/price negotiation/HACCP & compliance audit
•  Analyze and optimize passenger satisfactory score and defect rate by implementing suitable
    product/calibrating existing product. 
•  Manage and execute projects within budget whilst deliver most optimized product
•  Menu card editing 

2. Supplier Management 
•  Daily communication with supplier
•  Audit supplier invoices and schedule payment
•  Contract negotiation
  Price negotiation
  Product defect investigation

3. Cross Industry Collaboration
•  Collaboration with Michelin Starred Chef, draft and negotiate consultancy agreement

4. Budget Planning 
•  Annual in-flight meal budget planning, leader of 
•  Budget and expense amount analysis
•  
Cost forecast / budget / actual expense comparison and analysis

5. SKYTRAX Award
  Optimize in-flight meal products on the London route. Adopting new concepts and service items, 
    which were highly complimented and logged in the 2020 audit report

6. Training Courses
  Lecturer on airline catering safety guidelines. Prepare courses for global branch office 
    catering representatives
  Prepare training courses for new employees
  Duty travel to overseas caterers along with junior staff to attend meal presentations as on job training

7. Corporate Social Responsibility Report (CSR)
•  In charge of the CSR report-catering supply chain section

8. Team Leader
•  Leading 3 junior staff


Staff

EVAAIR  •  Ticketing and Reservation  •  Sep 2013- Dec 2015

1. Reservation and Ticketing
• Assist passenger amend/create reservation
 Ticket pricing and issuance

2. Frequent Flyer service
• Assist frequent flyer mileage accumulation
• Assist frequent flyer mileage redemption


EDUCATION

TamKang University

German Language  •  2008 - 2012

Rheinische Friedrich-Wilhelms-Universität Bonn

Germanistik  •  2010 - 2011

Exchange student

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