Kamal Lingam

Looking for new opportunities.
Tel: 416 877 1815
Email: [email protected]

  42 Broden Cres, Whitby, ON. L1P 0M1. Canada.

More than 10 years experience in the IT field, from working for startups to building and running my own tech company.

Experience vetting and hiring IT staff that includes programmers, designers, technical support etc.

Designed and developed applications for logistics company to optimize routes and automate dispatching.

Experience in digital marketing such as Google Ads, Email newsletters, Social media marketing etc.

Experience with project management and tracking applications such as Agency Software (Hugo), Asana, Jira, Monday, Mantis Bug tracker, HubSpot etc. 

Experience with designing and scheduling email marketing campaigns using platforms such as WhatCounts, MailChimp, Active Campaign, Send in Blue, Constant Contact etc

Excellent knowledge and experience working with CRMs and CMS (content management systems).

Advertising agency experience as a IT Project Manager. Worked with many startups and high profile clients.

Great problem solver, have worked directly with clients and IT team on variety of web related projects.

Certified in Google Ads and Analytics: Conduct SEO/SEM audits and implement best practices to help web pages rank higher in search results.

 

Work Experience

February 2018 - September 2021

Founder/Project Manager

Payless Courier Inc.

Marketing, sales and obtaining new customers.

Designed and built mobile apps and web application to process orders.

Continued to improve the applications as required to stay up-to-date with technology.

Deliver and assign orders based on priority and urgency.

Hiring and managing drivers and helpers when required.

Invoicing and take on the role as accounts receivables as required. Managed monthly budget for gas, online marketing and contractors.

November 2014 - November 2017

Interactive Project Coordinator

Top Drawer Creative

Manage and maintain multiple websites and mobile application projects.

Break down tasks and schedule with ETAs.

Assign projects and tasks to team members.

Create weekly and monthly web statistic (web metric) reports to clients, including Ecommerce sales reports with graphs and email campaign reports.

Provide QA testing on all web and mobile related projects before releasing to client.

Provide ongoing research and analysis to improve user experience and sales.

Design and create step-by-step CMS manuals for internal team and clients for every project.

Setup and attend internal meetings and client meetings.

Take meeting minutes and outline actionable items.

Maintain and track project health and status.

Research and compare multiple third party vendors and softwares for internal and client use.

Hands on experience with many CMS and eCommerce applications such as Magento, AbleCommerce, Wordpress, Shopify, DNN, Joomla etc

Up to date with SEO best practices and tools such as Google analytics, SEMrush, SerpStats etc.

October 2012 - August 2014

Senior Project Coordinator

N2N Support Inc.

Developed an eCommerce platform which allows multiple users to sign up and create their own store within the platform.

Enhanced user experience by collaborating with programmer, database administrator, graphic designer, account administrators, and clients on user interface needs.

Improved web development process by analyzing business needs, gathering. functional requirements, and preparing end-user documentation on WikiMedia.

Acted as a subject matter expert in web development by clarifying client needs, coming up solutions to business problems, and ensuring project objectives are met.

Ensured day-to-day web content is delivered accurately and timely for over 30 high-profile clients.

Coordinating UI and website projects between clients and design team .

Assisting the main designer of the project (coding and UI Change).

Follow up with clients and/or design team in a timely fashion.

August 2010 - September 2012

Project Coordinator IT

1Courier Inc.

Responsibilities
Created project schedules, tasks lists and coordinated project meetings.

Documented meeting minutes, decisions, and action items.

Followed up on action items both internally with project teams and externally with customers.

Identified scheduling dependencies and risks. Managed mitigation plan to tackle risks.

Tracked and managed issues reported against software releases.

Held responsible for report creation, roll up reporting and ongoing maintenance.

Established and implemented new automation enhancements in 1Courier Dispatching application.

Identified and implemented process improvements. Provided feedback and coaching to project team members as required.

July 2007 - June 2010

EDI Administrator

Atron Electro Industries Inc,

Responsibilities
Scheduled and Co-ordinated implementation of Trading Partners onto EDI and other electronic solutions.

Analyzed, tested and implemented EDI transactions with new and existing Trading Partners.

Implemented and maintained all EDI translator issues, mapping and updating partner profiles and reports.

Reviewed the daily EDI logs for problems and performed corrective actions to resolve issues.

Processed inbound and outbound transactions for Billing, Invoicing and Tracking systems.

Responded to customer requests in a timely manner.

Education

2004 - 2007

Centennial College

Certificate in Office Administration-Executive in Business

2004 - 2007

CDI College

Diploma in Web Design -Honors

Skills

   Coordinating      Collaborating      Research      Analysis      Application Development      Functional Requirements      Project Coordination      Email Marketing      Email writing      Social Media Marketing      Google Ads   

Languages

   English — Professional      Tamil — Native or Bilingual      Sinhala — Intermediate   

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