Karolyn T. Johnson
I have over a decade of diverse and in-depth experience in customer service, hospitality, and restaurant management. Through cooperative teamwork, dedicated and organized integration of training materials, high goals and expectations, creative learning and problem solving, I bring a new dimension to interacting with people and bringing service to life! I'm looking to expand my skill set and bring a dynamic energy to a new position and field.
Logan Square, Chicago, US
612.787.5305
DePaul University, Chicago IL, 2014--2015
- Information Systems
- Focused on UI/UX, app design and development
University of Minnesota, Minneapolis MN, 2007--2010
- Graphic Design
- Extensive work in textile design and color theory application
Experience
Beverage Manager, Gilt Bar, January 2018 - January 2019
- Responsible for opening and closing restaurant, cash handling, staffing, P&L, beverage purchasing and forecasting, and continuing staff education.
- Dynamic and active management style, present on the floor and in the kitchen throughout service. Bartender when needed to support the team.
- Committed to guest relationships and experience, creative thinker and solutions oriented mindset.
Captain, Swift & Sons Steakhouse, September 2015 - December 2017
- Opening team of the BOKA’s chef-driven steakhouse.
- Responsible for motivating and leading fellow employees, creating and updating systemic food and beverage documents, as well as implementing continuing education and standards for operation.
- In depth focus on wine education, breaking the 700+ bottle list down week by week, leading to creation of personal wine education system.
Fine Dining Server, Intro, January 2015 - September 2015
- Opening team of re-concepted L20 space, focusing on up-and-coming culinary talent.
- Detailed oriented, soigner, thoughtful wine pairings.
- High standard of operation, focus on polished service.
Fine Dining Server, North Pond, May 2014 - December 2014
- Worked with James Beard Award and Michelin star recipient Chef Bruce Sherman to serve seasonal, farm to table cuisine.
- Demonstrated exceptional interpersonal, problem solving, teamwork, and logistics skills.
- Thorough food and wine training, understanding of preparation, technique, continuing education.
Barista, Intelligentsia Coffee, March 2013 - April 2014
- One month of “boot camp” training to ensure total bar knowledge and precision.
- Participated in weekly and quarterly testing, continued training, opening and closing, P&L, cash handling.
- Dynamic, fast paced coffee “bartending” in a full service, team anchored atmosphere.
Competencies
Key Skills
- Team leadership
- Organization and strategic problem solving
- Aloha POS back end programming
- Inventory management and P&L tracking
Achievements
- Recipient, Ernst & Young Youth Entrepreneur of the Year Scholarship, 2007.
Certifications
- Basset Certification, IL
- Manager Servsafe, IL
- Court of Master Sommeliers, Level 1 Introductory Sommelier Course: completed and passed, August 2017
