Kate Grzeca

Product Manager

With over 6 years experience working on technology projects across industries, I have built technology to help provide care to marginalized communities, to improve the efficiency of internal teams, to market new consumer packaged goods to end users, and to help connect seniors with supportive care and housing. I enjoy working with teams of multiple disciplines and learning new technologies to support the products I'm working on. As a Product Manager, my goal is to own the nexus between the customer's needs, the business' strategy, and the developing technology.

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Experience

Caring.com, Product Manager, Nov 2018 ~ current

Leading planning to build modern Contact Center applications with a microservice architecture that is replacing a legacy monolith system. Collaborating with a variety of internal departments to understand business pains and prioritize development to achieve the business' vision and strategic goals. Running sprint planning, sprint backlog grooming, daily standups, stakeholder meetings, and retrospectives. Researching user behavior and analyzing data (SQL and Looker) to inform the product direction. Leading product teams to think innovatively.


Key Achievements

  • Implemented data-driven changes to the Reviews program that reduced non-converting calls and optimized agent time
  • Prototyped and launched a service to score calls based on a variety of metrics that are adjustable by the Call Center team
  • Launched tooling allowing agents the ability to cross-sell leads to new business verticals (UI, external integration, data)

YouTech, Technical Account Manager, Apr 2016 ~ Nov 2018

Led, planned, and coordinated the technical side of promotional campaigns and integrations for Kroger, focusing on their Best Customer Bonus segment. This included up to 10 large-scale and highly-visible campaigns at a time (averaged 2k offers & 15 million downloads per campaign). Documented feature requests and requirements from external clients. Represented YouTech's business value and provided product guidance at client quarterly meetings.  Collaborated with a variety of internal technical teams to execute solutions that would meet our clients' business challenges and surpass expectations. Translated between business needs and technical requirements over the phone during technical issues. 


Key Achievements

  • Coordinated the integration of new coupon hosting environments using REST APIs
  • Launched personalized push notifications of coupon offers for Kroger customers 
  • Launched APIs that allowed coupons through new digital channels (mobile, voice assistant, etc.)

PHC, Deputy Director (Operations & Special Projects), 2011 ~ Apr 2016

Oversaw all elements of PHC's large-scale service events, which are the organization's signature offering. Managed the staff and strategy for operations, technology, and marketing. Worked with developers and engineers to build custom technology solutions for the events to meet the needs of homeless San Franciscans. Promoted 3 times in 5 years and directly supervised up to 4 employees at a time. 


Key Achievements

  • Launched a custom-built volunteer management web portal that integrated with Salesforce CRM as the backend
  • Launched a private app that tracked event participants' needs within the event and across events and synced that data back to the organization's Salesforce CRM
  • Led the website redesign and oversaw the yearly creation of the annual report for donors and stakeholders

Marin Catholic, Religion Teacher & Campus Life, 2008 ~ 2009

Taught sophomore year scripture. Coordinated with Campus Life staff and students to plan off-site, grade-wide retreats for students. 

Canyon Heights Academy, Teacher, 2007 ~ 2008

Taught a range of subjects (Art to Spanish) for grades 3 through 8. Developed the art history curriculum for grades 6 - 8. Prepared and presented curriculum and lesson plans for the California re-accreditation process.

VOLUNTEERINGWildcare, Clinic, 2012 ~ 2020

Year-round, once a week clinic shift at a local urban wildlife hospital. Assist with medical care, provide minor treatments and therapy, and handle wildlife (raptors, rabies vector species, water birds, etc.) as needed and appropriate to assist medical staff. 

Skills

Code Literate 
Read: Python, Javascript, Golang, JSON
Write: SQL, HTML, XML
B2B, SaaS, Call Center tech
JIRA, Confluence, Clubhouse, and Basecamp

macOS and Windows

Office (adv. Excel)

Datadog, Draw.io, github, gSuite, Logz.io, Looker, Miro, Notion, Pentaho, Salesforce, Sidekiq, Slack, Splunk, Twilio, and Zoom

Education


Franciscan University | 2006

Bachelor of Arts, Cum Laude

History / Theology


Pacific School of Religion | 2011

Master of Theological Studies

History / Ecology 

Certificate in Women’s Studies


UC Berkeley Extension

Courses toward a certificate for project management with a focus in Agile management.

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