Maersk Contract Logistics (Taiwan) Limited, Taiwan Branch 

— Business Solution Analyst (IT PM)

Apr 2022 ~ Aug 2023

-Optimized system and operation workflows for diverse client categories (FMCG, FW, APP, ACC, etc.). 

-Managed 40+ Change Requests using tools like Bartender, JReport, Tableau, and SQL. 

-Delivered 8 projects included Online & Offline connection, EDI&API Integration, Automation Project, System Integration, Server migration and WMS improvements. 

-Extract the current processes from the business users and customers. 

-Analyze and evaluate solution design from the requirements, and design the TO-BE system process flow. 

-Craft business flowchart through Figma, Visio and GetMind.

-Define project scope, prepare FBR and functional document. 

-Collaborate with GIT to confirm the feasibility of requirements and track the development progress and complete system testing (Unit Testing, SIT and UAT). 

-Complete the new employee handbook within one month. 

-Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion.

-Host and prepare material for cross-department training, like LogiReport Superuser Training.

Hard Core Technology Corp 

— Project Owner/Senior Customer Success Specialist

Oct 2021 ~ Mar 2022

- Project Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z. 

- Develop and design web functionalities, with go-live monitoring and on-going maintenance.

- The go-to person of both internal and external accounting affairs. 

- Host webinars to clarify laws and regulations of different countries and discuss implementation of accounting features with Product Managers. 

- Supervise the email reply quality and assist team member to solve tickets according to the CS procedures. 

- Create internal cross-department SOP and optimize CS efficiency. 

- Complete the project of accounting manuals. 

- Improving the customer service process, guiding customers to use new functions which enhance the sales channel dramatically. 

- Assisted with the product development and UI/UX design by collecting user feedback. 

— Customer Success Specialist

Feb 2021 ~ Oct 2021 

-Take responsibility for all the Generic & Enterprise customer support with a special focus on the accounting section via email, Wechat and Whatsapp. Familiar with product logic and solving common questions. 

- Identifying customer needs, analyzing pain points and providing the best solution. Enhance and optimize customer processes.

- Build user manuals and host product training in English and Mandarin. 

- Coordinated with interdepartmental personnel to effectively track tickets. 

- Maintain knowledge of maritime transportation and accounting. 

- Build multiple email templates which increases not only efficiency by 900% but also reduces errors and ensures consistency. 

Horizon Fixture Group Co., Ltd. — Product Manager

Jul 2018 ~ Sep 2018

- China, US and Europe business contact, responsible for quotation and product introduction, product management and other related matters. 

- Cross- departmental coordination and delivery confirmation within the factory. 

- Presentation to international clients during their visit. 

- Follow up and complete more than 10 samples of project production processing. 

- Build PM SOP to make the process run smoothly. 

- Purchase various raw materials and negotiate prices. 

- Receive international customers and assist to answer the question of products. 

- Respond to customer complaints, and provide a better solution and service for the customer.

(Intern) SINBON Electronics Co., Ltd. — Sales Assistance Intern

Jul 2017 ~ Dec 2017

- Processing and organizing of shipping orders and orders. 

- Confirm delivery date and arrange export/triangle trade HUB operation and follow up one- step production. 

- Assist sales to handle sample/NRE Charge/transportation charges and other internal requests for payment. 

- Assist sales to handle internal administrative operations related to sales business. 

- Handle other business matters.