Ken Hsu

Director, Info Tech. and System

  Taiwan

I have 10 years experiences in system management, integration, and team leading. I always love to be the "first one" to support high management, build up teams and the culture, and to be a "bridge" in the company.

I am working in the MIS department of NZXT Inc. currently and keep offering my knowledge and skills for developing the new working models and workflows.

I am Ken. Yes, I CAN.


 

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Director, Info Tech and Systems  •  NZXT Inc.

Jan. 2022 - Present

Planning the strategy for the next 3 years of information technologies and supporting high management of new technology adoptions. And centralizing internal systems and platforms to "ONE" system and speeding up vertical communications in NZXT.

The goals in 2022:
- IT asset management
- Build up the IT policy and organization
- Build up the new cybersecurity strategy for next 3 years
- Centralize internal systems and reduce complexity

Manager, MIS  •  NZXT Inc.

Jan. 2021 - Jan. 2022

Managing MIS-related projects and schedules and improving existing system structures through PDCA methodology:
- Order for cash enhancement: increase performance about 90% (4 seconds to 200ms)
- Centralize the Shipping software on Acumatica
- Built up the research processes for technologies with the TPM team
- Implement WMS

Leading Engineer, MIS  •  NZXT Inc.

Jul. 2017 - Jan. 2021

Leading MIS team support all departments that need to use Acumatica ERP systems for operations, especially in the following domains:
- Order to cash automation
- Shipping and logistics integration
- Data exchange across related systems
- In-ERP reporting
- EDI implementation


Senior Assistant Manager, BQE  •  HTC Corporation

Feb. 2015 - Jul. 2017

Led 3 teammates to improve the after-sales experience of HTC's smart phones by implementing a Social Network Monitoring system.

- Built up Social Network Monitoring system for improving product quality and user's experience.
- Held Warroom system for flagships, including HTC M9, HTC 10 and U11, to patch issues rapidly .

Advanced Engineer, MIS  •  Quanta Storage Inc.

May 2012 - Feb. 2015

Two teammates led to integrate Oracle Agile PLM and TipTop ERP. The integration scope includes:
- PLM workflow (AVL, ECR, ECO, etc.)
- BOM integration
- Shopflow system integration

Principal Engineer, MIS  •  Macronix

Apr. 2008 - Nov. 2011

Developed and managed groupware (Lotus Notes) on RMA and Customer Information System (a system that works like Salesforce). Also, we used ETL tools and a data warehouse (SAP Business Object) for building up RMA BI reporting.

Education

2004 - 2006

National Kaohsiung University of Science and Technology (NKUST)

Information Management

2000 - 2004

Shu-Te University

Information Management

Skills

Management Style


  • Open and open mind
  • Love challenges
  • Listening and support


Experiences


  • Cross system integration
  • ERP and workflows
  • Project Coordination

Prog. Skills


  • C# / .Net Framework
  • SQL
  • VB-like languages

Language


  • Chinese (Native)
  • English (Fluent)