Visionary user centered product manager who loves to be the pioneer in exploring creative ways to solve hard problems.
[email protected] | www.linkedin.com/in/thisisken
(415) 819-8512
San Francisco, CA
Product Manager of Business Intelligence @ Pivotal, Oct 2015 - Present
Product manager aspires to make analysts rockstars in their jobs and cultivates a data-driven culture for Pivotal. Leads a highly entrepreneurial team in Shanghai. Identifies business needs and develops strategies to improve end-to-end data analytics offerings including data warehouse, BI applications, and enablement.
Responsibilities:
Identify user problems from interviews, observations, and participating in their daily tasks
Collaborate with key stakeholders on defining data goals and strategies
Drive data pipeline optimization by implementing business process changes with clients
Streamline cross-function team collaboration by setting clear scope and deliverables.
Operate product concierge services to support user throughout
Own the designer's responsibility in creating personas, wireframes, and mockups
Cultivate user-centric approach and agile methods in product team
Motivate and guide team members on career directions and development
Achievements:
Initiate database architectural changes to eliminate nearly 85% of data integrity issues, significantly decreasing user's time spent in data validation.
Advise and guide data acquisition process changes for the client to obtain higher quality data with 10% less manual effort.
Entrepreneur owning product and business development working with team of five to make a mobile product that helps build trust between peers in the global car enthusiasts communities. Learned that a successful startup must focus on aligning its visions and product goals with user values during the 3 years of full time engagement.
Product Development:
Built synergy between team members and users by defining and advocating shared vision
Developed strong relationship with 30 core users whom offered valuable product advice
Exceeded 1000 profiles with 50% active users within 6 months with almost no budget
Studied automotive aftermarket industry and tested assumptions through demo sessions
Coded and refactored web and mobile front-end to achieve UX consistency and scalability
Implemented landing page and user onboarding from design to code
Contributed to system design with self-taught backend knowledge and made product trade offs
Business Development:
Successfully acquired 3 paying clients to pilot our web service program
Developed sales and marketing strategies including prioritizing potential customers, finding effective ways to get in contact for demo opportunities
Worked closely with shop owners to convert loyal their customers to our users
Designed user on-boarding and marketing assets for partners
Responsible for revenue forecast and cashflow management