Kevin Cruz

Customer Support Specialist


I define myself as a person who likes to continually learn, seek solutions to every adversity that arises and give everything in every project that I start, in order to improve myself every day.

  Barcelona, Spain \    +34722528811 \   [email protected] \   KevinDCS \   KevDCS

Work Experience

Level 1 Technician  •  Cinema Equipment & Supplies CES +

December 2017 - March 2020

In charge of the tech support for several theater chains in US and Latam, dealing with issues regarding their servers and projectors in each theater. Serving as a middle-man between the customer and the manufacturer whenever they need a replacement for the equipment. Use Zendesk as the ticket platform for the customers request.

Some of my main duties are:

- Creation and follow-up in the ticketing system.
- Diagnose and solving as soon as possible the issues the customer may have.
- Escalation of the problems that needs assistance of the manufacturer or a third-party support.

NOC Agent  •  ITS Infocom

July 2015 - October 2016

I was part of a project called "Internet del Pueblo", it was a public service provided by the government to schools and also in parks of several cities all over the country.

My main duties as one of the agents were:

-Monitoring the more than 2000 points in the schools and parks all over the country.
-Coordinate with the on-site technician that provided maintenance to the schools when there was an issue with the equipment.
-Weekly reports of the offline links and why they were down.
-Management of the Solarwinds platform.

Tech Support Agent  •  Bac Credomatic

July 2012 - January 2015

In charge of giving preventive and corrective maintenance to the computers of the users in the main building, as well in all the branches of the bank.

As a tech support agent, my duties were:

- Configuration of the new equipment of the employees (laptops, desktops, tablets).
- Configuration for the printers in all the departments of the bank.
- Support to the managers that used Mac Computers (iMac, Macbook).
- Schedule updates to the different software packages of the call center.

Education

Education


Platzi

Personal Branding

December 2018

Platzi

Online web development

January 2019

LinkedIn

Web Development Fundamentals: Full Stack o Front-end

April 2021

EF Set English Certificate


May 2021

Open Bootcamp

Frontend Developer

Octuber 2021

Skills

   Windows      MacOS      iOS      Android      HTML5      CSS3      JavaScript      WordPress      Network Infrastructure      VMware      Windows Server      Bootstrap   

Languages

   Spanish — Native or Bilingual      English — Professional   

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