Kevin Cruz

Customer Support Specialist

I define myself as a person who likes to continually learn, seek solutions to every adversity that arises and give everything in every project that I start, in order to improve myself every day.

  Barcelona, Spain \    +34722528811 \   [email protected] \   KevinDCS \   KevDCS

Work Experience

Level 1 Technician  •  Cinema Equipment & Supplies CES +

December 2017 - March 2020

In charge of the tech support for several theater chains in US and Latam, dealing with issues regarding their servers and projectors in each theater. Serving as a middle-man between the customer and the manufacturer whenever they need a replacement for the equipment. Use Zendesk as the ticket platform for the customers request.

Some of my main duties are:

- Creation and follow-up in the ticketing system.
- Diagnose and solving as soon as possible the issues the customer may have.
- Escalation of the problems that needs assistance of the manufacturer or a third-party support.

NOC Agent  •  ITS Infocom

July 2015 - October 2016

I was part of a project called "Internet del Pueblo", it was a public service provided by the government to schools and also in parks of several cities all over the country.

My main duties as one of the agents were:

-Monitoring the more than 2000 points in the schools and parks all over the country.
-Coordinate with the on-site technician that provided maintenance to the schools when there was an issue with the equipment.
-Weekly reports of the offline links and why they were down.
-Management of the Solarwinds platform.

Tech Support Agent  •  Bac Credomatic

July 2012 - January 2015

In charge of giving preventive and corrective maintenance to the computers of the users in the main building, as well in all the branches of the bank.

As a tech support agent, my duties were:

- Configuration of the new equipment of the employees (laptops, desktops, tablets).
- Configuration for the printers in all the departments of the bank.
- Support to the managers that used Mac Computers (iMac, Macbook).
- Schedule updates to the different software packages of the call center.




Personal Branding

December 2018


Online web development

January 2019


Web Development Fundamentals: Full Stack o Front-end

April 2021

EF Set English Certificate

May 2021

Open Bootcamp

Frontend Developer

Octuber 2021


   Windows      MacOS      iOS      Android      HTML5      CSS3      JavaScript      WordPress      Network Infrastructure      VMware      Windows Server      Bootstrap   


   Spanish — Native or Bilingual      English — Professional   

Powered By CakeResume