National Taiwan Normal University MA, Department of English (Incomplete) 2020/09 - 2022/01
- Linguistics Major (Accomplished 24 credits)
- Courses: Quantitative Methods and R Programming, Computational Linguistics
National Chengchi University BA, Department of English (GPA: 4.01/4.3) 2016/09 - 2020/06
- Courses: Writing and Reading, English Oral Training, Statistics
Sales Operation Intern • GoFreight 2022/10 - 2023/03
- Consolidated potential client lists, inbound information, and took meeting minutes to assist in lead generation campaigns.
- CRM Data Integration: In-depth clean-up of old records to facilitate reporting and metric tracking, including 700+ current/churn customer status updates.
- Cross-reference, initial qualification, and data pre-processing of purchased leads and campaign attendee lists.
B2B Project Internship • Inline Apps Limited 2021/12 - 2022/06
- Conducted market research to filter the target audience, and collaborated with team members
to build up a lead pool of 1000+ companies. - Made 250+ cold calls to potential leads and achieved a conversion rate of 10% closed won.
- Assisted sales managers with scheduling meetings, taking meeting minutes, and drawing up
contracts for 10+ corporate clients. - Delivered sales pitches and successfully closed deals with 5+ companies and 10+ restaurants.
- Established the standard workflow of the Corporate Order Service from 0 to 1 with the managers.
- Managed 15+ corporate accounts, which accounted for 50% of the project's GMV in Q1, with tailored proposals, customer support, and coordination between companies and restaurants.
NLU Applied Techniques Intern • Droidtown Linguistic Tech. Co, Ltd. 2020/12 - 2021/03
- Collaborated with the team to develop a chatbot, which allowed users to search for the ticket price
and the current timetable of Taiwan High Speed Rail. - Improved the reply accuracy of the chatbot by 30% through gradual revision of the sentence structure based on user experience and personal linguistic knowledge.
Extracurricular Experience
NCCU Pop Dance Club Coordinator of the In-club Activity
- Recruited and coordinated the crew to organize an 80+ person activity.
- Increased the number of participants by 15% through redesigning the concept and rules of the event.
Skills
- Microsoft Office / Gsuite
- Cold Calling / Lead Generation / B2B Sales
- HubSpot CRM / Zoominfo
- Python / R
Language
- Mandarin: Native
- English: Fluent
- TOEIC: (L&R) 985/990 ; (S&W) 370/400
