Program Manager, Google Inc, Apr 2018 to Present

Vehicle Operations Tester, Google Inc, - Feb 2018 to Mar 2018

Quality Assurance Specialist, Facebook Inc, - Jun 2017 to Dec 2017

• Completed QA projects for the Product Quality Analytics department in Community Operations and conducted quality analysis for Brand Safety labeling for Facebook Watch and Ads Break Gallery (video monetization). 
• Investigated trends and quantitative insights for labeling accuracy, and built out quality reports and workflows for the outsource teams which increased the labeling accuracy to 85% (from 20%) in 3 months. 
• Led quality efforts for the onsite/offsite teams by conducting weekly quality reports, training and quizzes to assist in generating steady improvements with performance accuracy. 
• Worked with cross-functional teams (Product Integrity Specialists/Data Engineers/Policy Managers) to collect necessary information for calibrating Brand Safety efforts, feedback on quality issues, and project workflows. 
• Acted as the subject-matter-expert with the Brand Safety Policy Guidelines and Community Standards, while gathering gray cases to contributed with Policy Guidelines updates for Monetization Eligibility Standards. 
  

Customer Operations Support, Facebook Inc, Nov 2015 to May 2017

• Led efforts for handling Lost & Stolen tickets and Verification tickets for the Customer Operations team of WhatsApp Inc.
  
• Worked with cross-functional teams and collaborate with software engineers and market leads in investigating mobile platforms’ debug information (Android, iPhone, and Windows) for implementing new system automations.
  
• Provided project findings and presentations to managers from conducting A/B tests which yield higher quality in User Experience and increased registration by 5% in the app. 
• Created better quality dashboards for the team by adjusting internal conditions to capture tickets more accurately and organizing folders to solve tickets more efficiently.
  
• Act as the main point of contact for new team members with questions about Account Security and delegated tasks when leading efforts for the Verification project. 
  

Operation Specialist, Magic Inc., Mar 2015 to Aug 2015

• Coordinated and planned detailed-fulfillment plans for client requests while acting as a personal assistance. 
• Helped with scheduling, coordinating events, and handling personal assistant duties for high-end clients. 
• Core member of the “Concierge Team” which handles the most affluent customers and generates about 80% of the daily revenue for the company. 
• Led efforts as Operations Team Lead and provided training & onboarding for new employee hires. 
• One of the first 20 employees for the Y-Combinator startup and contributed towards the early phases. 
  

Junior Trader, Patak Trading Partners LLC - Feb 2013 - Jan 2015

• Completed the Combine Program while returning 9.60% in a 1-month period and then promoted to a funded account.
  
• Managed the largest account at the funded level for the firm and traded products in the futures derivatives market. (Energies, Precious Metals, and Forex)
  
• Developed quantitative strategies for implementation through the automated trading systems.
  
• Managing risk with trading accounts that possessed purchasing power of ~$2.5 million in net liquidation value.
  

Corporate Trainee, Pershing LLC - Sep 2012 to Jan 2013

• Organized and led multiple team projects for different departments through gathering information from case studies of previous deals. 
  
• Worked alongside experienced project managers while learning about client business needs and designed solutions.