Kevin Wang, PMP

Technology professional looking for product manager opportunities in Asia. Fluent in English and Mandarin.


Senior Project Manager @ Igloo Software
Toronto, ON, Canada
[email protected]


Professional project manager and product implementation expert with extensive experience in product development, consulting, and technology implementation. Proven aptitude in leading multidisciplinary teams, influencing senior stakeholders from both business and technical backgrounds. Candidate for Smith School of Business' Master of Management in Artificial Intelligence.


Education

Master of Management in Artificial Intelligence, Smith School of Business, Queen’s University, Kingston, ON, 2021 ~ 2022

Bachelor of Applied Sciences, University of British Columbia, Vancouver, BC, 2004 ~ 2009

Electrical Engineering, Specialization in Nanotechnology and MEMS

Specialized Training


Project Management Professional, Project Management Institute

Work Experience

Senior Project Manager, Igloo Software, Waterloo, ON, June 2021 - Present

Manage implementation projects, working with consulting and design teams to achieve 98% satisfaction in CSAT results

Oversee 7 to 8 concurrent implementation engagements; identified process improvement opportunities and spearheaded initiatives for team transformation

Senior Consultant, SS&C Salentica, Toronto, ON, July 2019 - Dec 2019

Led end-to-end delivery from requirements, project management, configuration, testing and training; provided product expertise on features and custom solutions for Dynamics and Salesforce

Delivered consultation and best-practice recommendation to executive stakeholders; responsible for 7 to 8 concurrent engagements ranging from $50k to $150k deals

Collaborated with product development and professional service teams to affect portfolio customizations and priorities; contributed to multiple epics and developed 20+ user stories for specialized use cases

Customer Success Manager, Informatica, Toronto, ON, Nov 2018 - July 2019

Managed customer success journey for enterprise customers in multiple industry verticals; responsible for over $3M ARR
Collaborated with client executive management to ensure product adoption and business outcome achieved; ensured 95% renewal rate under portfolio
Acted as a product-agnostic trusted technical advisor for all levels of engagement and developed effective relationships; captured product use cases and usage trend to align priorities and timeline with 5 lines of product development groups
Demonstrated leadership and motivated internal teams to deliver exceptional results to key customers; participated in implementation support for two strategic customers accountable for multi-million ARR

Customer Solutions Manager, GroupBy Inc, Toronto, ON, Apr 2018 - Nov 2018

Guided 7 to 8 end to end customer implementations of GroupBy's ecommerce SaaS platform concurrently; responsible for business and technical advisory of GroupBy's Search, Analytics and Personalization products

Engaged with multidisciplinary client teams ranging from Marketing, Development, Support to maximize product usage; predicted customer priorities and feature requests 6 months out to affect product roadmap and strategy alignment

Collaborated with cross-functional teams and 3 to 4 project teams in development of machine learning initiatives through aggregate data and BigQuery ML application

Enablement Manager, Thomson Reuters, Toronto, ON, Sep 2015 - Feb 2018

Led strategic enterprise implementation programs and engagements with financial services customers at global scale; responsible for multi-million dollar engagements with Tier 1 customers

Controlled all phases of implementations with duration over 12 months; provided overall crisis management for key enterprise customers and engaged C-suite stakeholders to provide thought leadership on target operating model

Spearheaded 2 internal new product development initiatives: human trafficking database and data privacy platforms

Consultant, Various, Toronto, ON, Apr 2015 - Sep 2015

Consulted on 2 major technical initiatives: remediation of SOX control vulnerabilities at a financial institution, and test execution management of web and IVR application upgrade for Ministry of Transportation
Oversaw all comprehensive product testing and worked with business stakeholders to refine use cases and testing steps; generated immediate time-savings through reconciliation of system backlog and direct management of 10+ testers
Owned multiple jira boards and progress reports and was responsible for reports and updates to senior management
Led communications with 30+ lines of business within client and maintained collaboration with key stakeholders

Project Manager, CAPREIT, Toronto, ON, Sep 2014 - Apr 2015

Charged with proposal and delivery of business process improvement initiatives, leading a team of 5 contributors
Completed implementation of issue management database, digital transformation of operations through in-house mobile app, enterprise library implementation, credit card payment solution, SAP FICO technical upgrade
Introduced and implemented productivity tools such as jira, championing best practices for Agile tools and processes

Project Manager, TELUS, Toronto, ON, Dec 2012 - Sep 2014

Managed projects including fiber-to-the-home delivery programs, national Wi-Fi hotspot rollout initiative, centralized fault management infrastructure, and other Operational Support and New Technology initiatives
Orchestrated 3 major workstreams with multiple technical teams on different initiatives across organization
Engaged with internal teams across operations to present changes and training to audience of 100+ across multiple weeks

Program Coordinator, Hewlett-Packard, Taipei, Taiwan, Feb 2011 - July 2012

Controlled global product scope of consumer and small business desktop systems; organized technical scope and product backlog, and led weekly sprint meetings with R&D team
Designed vendor policies for external users, created audit tools and documentation standards; hosted 20+ training sessions for internal resources and vendors and created user manuals and new process workflows

Project Manager, HiRate Energy Inc, Taipei, Taiwan, Aug 2010 - Feb 2011

Managed engineering and marketing development of proprietary renewable energy product suite; implemented new standards and systemd to track milestones and resourcing for internal R&D and manufacturing partners
Created 20+ user documentation, specifications, and product brochures to share with client and investors; joined industry conferences to promote company solutions and exchanged ideas with industry leaders

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