Technology professional looking for product manager opportunities in Asia. Fluent in English and Mandarin.
Senior Project Manager @ Igloo Software
Toronto, ON, Canada
[email protected]
Electrical Engineering, Specialization in Nanotechnology and MEMS
Project Management Professional, Project Management Institute
Manage implementation projects, working with consulting and design teams to achieve 98% satisfaction in CSAT results
Oversee 7 to 8 concurrent implementation engagements; identified process improvement opportunities and spearheaded initiatives for team transformation
Led end-to-end delivery from requirements, project management, configuration, testing and training; provided product expertise on features and custom solutions for Dynamics and Salesforce
Delivered consultation and best-practice recommendation to executive stakeholders; responsible for 7 to 8 concurrent engagements ranging from $50k to $150k deals
Collaborated with product development and professional service teams to affect portfolio customizations and priorities; contributed to multiple epics and developed 20+ user stories for specialized use cases
Guided 7 to 8 end to end customer implementations of GroupBy's ecommerce SaaS platform concurrently; responsible for business and technical advisory of GroupBy's Search, Analytics and Personalization products
Engaged with multidisciplinary client teams ranging from Marketing, Development, Support to maximize product usage; predicted customer priorities and feature requests 6 months out to affect product roadmap and strategy alignment
Collaborated with cross-functional teams and 3 to 4 project teams in development of machine learning initiatives through aggregate data and BigQuery ML application
Led strategic enterprise implementation programs and engagements with financial services customers at global scale; responsible for multi-million dollar engagements with Tier 1 customers
Controlled all phases of implementations with duration over 12 months; provided overall crisis management for key enterprise customers and engaged C-suite stakeholders to provide thought leadership on target operating model
Spearheaded 2 internal new product development initiatives: human trafficking database and data privacy platforms