kirk Sam
IT Manager, Web Developer, IT Trainer, Scrum Master • Georgia,US • [email protected]
I have over eight years of experience as an IT Specialist. By incorporating my IT experience and skillset, I have assisted many businesses in improving the end user experience in their organizations.
Work Experience
Priority Ambulance LLC, IT Support Engineer/ IT Manager, Feb 2018 ~ Present
Provide support for mobile devices, including Android, iPhone, and iPad.
Provides IT support team with the assistance of desktop management applications, including asset management, remote control (via LAN, WAN, and internet) Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot-fixes and updates.
Builds tests and deploys application packages utilizing packaging tools and scripting utilities.
Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
Purpose Built Schools Atlanta, IT Analyst, Jun 2017 ~ Feb 2018
Monitor support tickets submitted from assigned sites via IBM Nimbus cloud ticketing system and resolve issues within SLA. Document work performed (and steps to resolve issues) within ticketing system for audit or knowledge base purposes.
Troubleshoot and resolve printer (or print) issues, Office 365 email and Desktop issues.
Perform proactive support activities including: Checking computer labs & media centers several times per week.
Governor Juan Luis Hospital, Systems Analyst, Jul 2014 ~ Feb 2017
Computer programming, Design and Analyzing of Data Processing Systems, Develop, Design and support of Intranet Web application with AJAX, JSON, HTML5, CSS3, JAVASCRIPT, PHP, BOOTSTRAP, .NET 4.0, Web 2.0 and JQUERY. SQL Server 2008 Management Studio, Microsoft Exchange and Active Directory. Desktop & Network Support, Windows Server, IIS. Assist as a System Administrator of Solarwinds web help desk software.
Culturetech, IT Specialist/ Consultant, Dec 2012 ~ Feb 2017
Web development & design, Removal of Viruses and Trojans, installation of Hardware and Software. install local and network printers, map and connect network drives. Configuration and troubleshoot of chiropractic software EZBIS. Installation and configuration of ChiroTouch software, Re-imaging of Windows operating system, Hard drive cloning and updating Windows server 2003, 2008. Windows 7 migration with WAIK and MDT 2012. Set-up Virtual Private Network (VPN) for remote medical billing, Windows 7, 8 & 10 troubleshooting, re-image, installation and configuration. Windows Server 2012 upgrade and Migration.
Nearix LLC, Application Support Analyst, Mar 2014 ~ Aug 2015
Work in an Agile scrum team environment as well as individually in Web Application development with AJAX, JSON, HTML, CSS, JAVASCRIPT, BOOTSTRAP, .NET 4.5, JQUERY, Silverlight, IIS. Web Development on the ASP.NET platform with MVC and XML and Web Services concepts. Source control Microsoft Team Foundation Server via Team Foundation Service (TFS). Create SQL and TSQL queries, Relationships and SQL procedures. System Monitoring, Bug Tracking, Quality Control, Quality Assurance and use of JIRA Agile.
