Kripal Kumar Das

Senior Consultant
Salesforce Industries CPQ(Vlocity)
Salesforce Omnistudio Developer Certified || Salesforce Platform Developer -1 Certified
Siebel CRM Developer

I have over 7 years of IT Industry experience in the Customer Relationship Management Domain.
Have experience on CRM tools such as Salesforce Industries (Vlocity)CRM and Siebel CRM.

8018077177

[email protected]

Work Experience

May 2023

Senior Consultant

HCL Technologies

Working as Salesforce Integration Developer.

Project Profile: Becton Dickinson.

Project Duration: November 2023 to Present.

Role/Title: Integrate, Design, Develop and Support Salesforce Application for seamless integration with Oracle CPQ.

Account Business Description: Salesforce integration with Oracle CPQ for Latin America Region.

Project Activities:

Involved in analyzing and developing changes which are part of monthly releases.

Key Responsibilities Handled:

•Working in Salesforce environment for all Change Requests and Enhancements.
• Working in Salesforce admin for all Change Requests and Enhancements as and when required for all integration requirements for Salesforce with Oracle CPQ.
• Preparing documentation for the provided requirements, notes, decks.

Working as Conga CPQ CLM SME.

Project Profile: Becton Dickinson.

Project Duration: Sep 2023 to October 2023.

Role/Title: Analyze, Document, Provide suggestions on Client’s Conga CPQ CLM existing setup and future roadmap.

Account Business Description: Conga CPQ CLM assessment project for the client Becton Dickinson.

Project Activities:

Attend business calls of all Client Business units for information and requirement gathering. Perform daily activities as specified for business requirements. Involved in analyzing the information provided by client.

Key Responsibilities Handled:

•Working in analyzing the respective business requirements with respect to Conga perspective. Check the existing functionality in Conga and check for scope for any improvements.
•Analyzing future scope and CR pipeline of client requirements with respect to Conga CPQ.
• Preparing documentation for the provided requirements, notes, decks for to be presented with client.

August 2021 - May 2023

Senior Developer

Wipro

Worked as Salesforce Industries CPQ(Vlocity)Developer.
Project Profile: Lightstorm Ventures.
Project Duration: May 2022 to May 2023.
Role/Title: Integrate, Design, Develop and Support Salesforce Vlocity CPQ Application.
Account Business Description: The Salesforce CPQ Application is used to manage and configure all the products of Lightstorm Ventures in salesforce industries CPQ(vlocity).
Project Activities:
Perform daily activities as specified for business continuity and project support work. Involved in analyzing and developing changes which are part of quarterly releases.
Key Responsibilities Handled:
• Working in Salesforce Vlocity product configuration changes for all Change Requests and Enhancements.
• Working in Salesforce Vlocity Integration procedures and dataraptors changes for all Change Requests and Enhancements.
• Working in Salesforce Apex changes as per requirement.

Worked as Salesforce Vlocity And Apex Developer.
Project Profile: Verizon Business Wireless.
Project Duration: October 2021 to May 2022.
Role/Title: Design, Develop and Support Salesforce CPQ Application.
Account Business Description: The Salesforce CPQ Application is used to manage all the quotes and orders related to Verizon wireless network operator.
Project Activities:
Perform daily activities as specified for business continuity and project support work. Involved in analyzing and developing changes which are part of quarterly releases.
Key Responsibilities Handled:
• Working in Salesforce Vlocity Template changes for all Change Requests and Enhancements.
• Working in Salesforce Vlocity Omniscripts changes for all Change Requests and Enhancements.
• Working in Salesforce Apex changes as per requirement.

January 2020 - August 2021

Associate IT Consultant

ITC InfoTech

Worked as Siebel Developer
Project Profile: ITC TM&D Division.
Project Duration: June 2020 to Present.
Role/Title: Design, Develop and Support Siebel eConsumer Application for ITC Products.
Account Business Description: The Siebel application is used to manage all the ITC Products across India. The application has integrations with various outside applications (eg: SAP).
Project Activities:
Perform daily activities as specified for business continuity and project support work.
Involved in analyzing and developing changes which are part of quarterly releases.
Key Responsibilities Handled:
•Worked in Siebel Configuration for all Change Requests and Enhancements.
•Worked in Siebel Open UI for all Open UI related changes in the application.

Project Profile: Club ITC Hotels
Project Duration: January 2020 to June 2020.
Role/Title: Design, Develop and Support Siebel Loyalty Application for Club ITC Hotels.
Account Business Description: The Siebel application is used to manage all the Club ITC Hotels and its child/partner hotels across India. The application is integrated with club ITC website.
Project Activities:
Perform daily activities as specified for business continuity and project support work.
Involved in analyzing and developing changes which are part of quarterly releases.
Exposure to direct client interaction.
Key Responsibilities Handled:
•Worked in Siebel Configuration for all Change Requests and Enhancements.
•Worked in Siebel Open UI for all Open UI related changes in the application.
•Worked in EAI for all integration related changes/enhancements to the website.
•Worked on workflows for all Change Requests and Enhancements.

March 2016 - January 2020

System Engineer

Tata Consultancy Services Pvt. Ltd

Worked as Siebel Developer
Project Profile: Clinical Trial Management Application
Project Duration: August 2017 to December 2019.
Role/Title: Design, Develop and Support Siebel e-Clinical Application
Account Business Description: The application is used to manage clinical trials for Roche all across the globe. The system is integrated with other data management systems to facilitate business usability.
Project Activities:
Perform daily activities as specified for business continuity.
Work on support activities like data fixes and enhancements.
Involved in analyzing and developing changes which are part of quarterly releases.
Worked on Siebel Administration and server related issues.
Exposure to direct client interaction.
Worked on Upgradation of Siebel Application (From IP13 to IP17).
Key Responsibilities Handled:
•Worked in DataFixes Using Java Tool for Siebel Application data fixes.
•Worked in Siebel Configuration for all Change Requests and Enhancements.
•Worked in Siebel Open UI for all Open UI related changes in the application.
•Worked in Siebel Upgrade from IP 13 to IP 17.
•Worked on Performance Issue testing.

Project Profile: Johnson & Johnson Upgrade.
Project Duration: November 2016 to July 2017.
Role/Title: Develop and Test Siebel e-Clinical Application.
Account Business Description: Johnson and Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886. The scope of the project was to upgrade Siebel and Analytics applications.
Key Responsibilities Handled:
•Worked in Siebel Upgrade from Siebel 7.7 to IP 2015(Two Step Upgrade).
•Worked towards fixing UI related defects that occurred due to upgrade.
•Worked on Performance Issue testing.

Project Profile: Mobily Telecommunications, Saudi Arabia.
Project Duration: July 2016 to October 2016.
Role/Title: Develop and Test Siebel e-Clinical Application.
Account Business Description: Mobily is a Saudi company established in 2004. The scope of the project was to upgrade Siebel and Analytics applications.
Key Responsibilities Handled:
•Worked in Siebel Upgrade from IP 13 to IP 17.
•End to End Testing of Siebel Application.