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KuanYu Chen

Product Manager / UX Designer 
Taipei,TW
[email protected]

SKILL


Product Strategy 

Outline how the product will benefit the business by applying market and user insights.


User Research

Uncover user needs, wants, goals ,and aspirations via user research.


Service Design

Focus on experience-driven products, and transfer into business innovative solutions.

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Gain user stickiness based on user needs

  • Reaching 22.3% active ratio (DAU/MAU)
  • New product line shows more stickiness, 78.45% of door lock users came back after a day, 46.05% after four days.

Innovative service design 

  • Design based on deep understanding of the service flows and its touch points.
  • Create a frictionless service for our costumers and their guests. 

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KEY ACHIEVEMENT

2018 iF award professional discipline 

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2015 iF award professional discipline

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2016 United States Patent

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WORKING EXPERIENCE

Product Manager

Next Bank, Dec 2020 ~ Now
Bring product thinking into a project, including rapid user research and prototyping. And able to deliver an innovative product plan within a month.

Design Lead and Product Owner

Skywatch Innovation Inc., Jul 2015 ~ Dec 2020
  • Lead the product team and responsible for strategy, roadmap, design, user feedback, and product marketing.
  • Build design guidelines and a design system based on the collected feedback from users.

UX Researcher

Compal Electronics, Inc., Feb 2012 ~ Jun 2015

  • Plan innovative product with industrial designers and marketing specialists.
  • Experience in user studies, including in-depth interviews, insight analysis, and design workshops.
  • Conduct qualitative and quantitative usability test in early design phase.

EDUCATION

Industrial Engineering (Major in Ergonomics), MA of Engineering

National Tsing Hua University, 2009-2011

Psychology, BS

National Chung Cheng University, 2005-2009
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