Ku Chien Hsiang (Norman)

Result-orientated project team leader with 3 years of experience covering project and product management, including Android software developing, implementing, solving complex customer problems, and collecting feedback from the customer to R&D to enhance the product.

New Taipei City, Taiwan

WORK EXPERIENCE

Project Manager • PAPAGO INC.

2018 - Current

Papago! started as a GPS-related service in both software and hardware and has been one of the leading GPS brands in Asia. In 2016, Papago! developed its face recognition engine and Content Management System.

Oversaw a Project Manager team.
Managed development projects with brands such as Owndays, MEGANE ICHIBA, L'OCCITANE, and Subaru.
Engaged in regular customer interactions to gain insights into their preferences and requirements.
Collaborated closely with engineers and designers on multiple projects, crafting clear Product Requirement Documents (PRDs) based on customer needs, which led to the successful development of popular products.
Handled cross-functional team communication and issue management for significant releases affecting all markets and users worldwide.
Created progress reports and monitored program data to assess efficiency.
Developed project plans with forecasts, estimates, and resource assignments.
Participated in customer API integration and related software meetings.
Authored software project plans, closure reports, and software operation manuals.
Resolved client-side software issues, identified front-end, back-end, or mobile problems, and assigned related tasks to engineers.

Key Achievements

Employed innovative approaches to drive the setup of a Passenger Information Display System Kiosk for Taipei Rapid Transit Corporation, which increased company revenue by 10% within a year.
Spearheaded the setup of a kiosk for Subaru of South Asia, resulting in a 30% revenue increase within a year.
Enhanced the Content Management System, contributing to a 20% revenue increase in a single year.

Sales Representative • Chailease Finance Co., Ltd.

2018

Chailease Finance Co., Ltd. is a company that provides primarily asset-backed financing to companies in different kinds of industries to help them acquire manufacturing machinery and equipment and to upgrade their manufacturing facilities.

Created sales activities by cold calling/visiting customers and approached 20+ customers in Taiwan for product promotion.
Personally approached and visited customers to engage in business opportunities, successfully identifying customer needs and providing appropriate financial products.

Successful Projects

TRTC Passenger Information Display System

Set up a Kiosk of Passenger Information Display System for Taipei Rapid Transit Corporation. We proposed the front-end UI to TRTC and negotiated the software development.

Content Management System of Subaru

Use the Client-server model to build an Android App with a connected Cloud Service Website. The customer can upload their image and video to the Cloud Service Website, then the upright kiosk that has an Android App will download the image and video.