- 10+ Years of Sales Management / Sales Training experience.
- 10+ years of Retail/B2B Sales experience with a proven track record of success.
- 10+ years of Customer Service & Troubleshooting experience. Experienced with Microsoft Office.
- Interviewing and Hiring experience.
- Proven track record of success with Team Development and Coaching. Multiple top Sales & Customer Service awards throughout my career.
- Led multiple stores to top rankings in Sales & Customer Service.
Work Experience
Technical Support Agent • Dish
July 2021 - Present
- Top performer in customer service resolution, call time, and customer service scores.
- Led our team in recommendation offer and success rate.
- Assisted in group coaching to develop under-performing team members by sharing best practices.
Retail Store Manager • Midwest Mobility Solutions
September 2017 - January 2018
- Drove a bottom performing store in MMS into a top 4 location within 5 months of being the store manager by training and coaching my sales team.
- Interviewed and hired new team members for my store.
- Directed daily store operations through merchandising, inventory control and cleanliness standards.
- Managed inventory audits and worked to reconcile any inventory discrepancies.
- Created a store schedule each month for my location to ensure coverage and business needs have been met.
- Led and executed all company initiatives ensuring sales and profitability goals are exceeded.
Retail Sales Consultant • AT&T
September 2015 - November 2016
- Led our store in key performance metrics such as sales, productivity and customer service requirements.
- Spearheaded new effective sales techniques for highly focused metrics by researching competitors and creating a comparison brochure for our store.
- Assisted with training/onboarding for new hires at my location. Mentored new staff to help develop best practices and sales techniques.
- Provided product technical support and service.
Certified Lead Samsung Experience Consultant • Mosaic North America
June 2013 - March 2015
- Exceeded company objectives with sales and customer service by turning one of the lowest ranked stores into a top store in the Cincinnati, Dayton, and Columbus markets.
- Partnered and built relationships with BestBuy Management team to gain support for Samsung products awareness and knowledge.
- Successfully trained more than 50 members of BestBuy staff.
- Supervised a sales force of 50 sales associates.
- Led consumer workshops bi-weekly to teach returning customers how to use their new Samsung devices.
Retail Sales Consultant • T-Mobile
September 2011 - May 2013
- Led my district in accessory sales, customer service scores, new activations, and recurring revenue.
- I took on additional responsibilities such as being nominated the Keyholder (Manager in Training), Small Business Captain and Blackberry Sales Lead for my store.
- Assisted with new hire training and coached/mentored staff to ensure smooth adoption of T-Mobile policies and procedures.
Retail Store Manager • Wireless Express LLC
October 2010 - February 2011
- Led new training/development procedures at my location that resulted in a bottom performing store becoming a top 3 store in our company within 4 months.
- Led our district in sales and customer service individually.
- Interviewed and hired new employees for my store. Trained and coached all new hires for stores in my district.
- Executed weekly coaching sessions with my sales team to help develop their sales/customer service skills.
- Strengthened the company's business by leading the implementation of a New Employee Orientation.
Lead Retail Sales Consultant • Sprint
August 2007 - August 2010
- Led our store in accessory, activation, insurance, data, and small business sales.
- Led our region in customer service scores, resulting in recognition from our Regional Sales Manger.
- Trained, coached and mentored staff on our products, systems, sales process, business changes, and new sales techniques to assist in their personal development.
- Nominated to be our store's Small Business Lead, Palm Captain and Windows Mobile Captain and Blackberry Captain.
- Worked directly with our management team to exceed sales quotas by utilizing outbound activities and brand awareness promotions.
Education
University of Phoenix
Business Management
2010 - 2012
