Lia Evans

Customer Service Representative

  Los Angeles County, CA, USA

Interpersonal, customer-focused professional with extensive experience with customer service and resolving complex issues while providing outstanding service. Intuitive with strength to identify opportunities and improve processes in support of highest levels of customer satisfaction to build loyalty. Effective communicator capable of understanding and addressing client requests. Qualified leader with skill training and guiding team members.

Work Experience

Cashier  •  URTH CAFFE Melrose

January 2019 - Present

Cashier URTH CAFFE Melrose , West Hollywood , CA 2019 -- present.

Caregiver  •  COMFORCARE HOME CARE

January 2018 - December 2019

Provided personal as well as household care to seniors

Stock Lead  •  SHOE PALACE

January 2016 - December 2018

Carried out all backroom operations including processing and customer service

Hostess  •  ROCCO'S TAVERN

January 2017 - December 2017

Provided exceptional customer service to Tavern patrons

Education

Sep 2018 - Jun 2020

Burbank Adult School

Diploma

Skills

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Chinese
  • English
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