Graduated from Spanish Department of Tam Kang University. Have been working in hospitality for more than five years, with excellent communication and organization skills. Passionate about learning and growing in a company with young and energetic working environment. I’m looking forward to be in a new field.
Taipei City, Taiwan 0912-014-295 [email protected].tw
Jun. 2019 - Dec. 2020
Projects:
Return guest program, TSA up-selling bonus program.
Customer relationship management:
VIP services, major customer complaint handling, long-stay guest services.
Sales:
Room up-selling, room upgrades, promotion vouchers.
Front desk affairs:
Check in/check out, operating reports.
Apr. 2018 - May. 2019
Administrative affairs:
Meeting/business trip arrangements, cross-functional communication.
Customer relationship management:
Product orders, customer complaints, VIP services.
Cost control:
Raw materials purchasing/bargaining, import/export follow-up,
Others:
Banking affairs, basic accounting, import/export application, commodity stocks.
Sep. 2017 - Mar. 2018
Internal education & training courses:
Operation SOPs, services handling training.
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, room upgrades.
Front desk affairs:
Check in/check out, operating reports.
Jul. 2016 - Sep. 2017
Starwood:
Membership policy maintenance, Starwood points accumulation.
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, room upgrades.
Concierge services:
Operation calls, tickets, tours arrangements.
Front desk affairs:
Check in/check out, operating reports.
Nov. 2013 - Mar. 2016
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, promotion vouchers.
Front desk affairs:
Check in/check out, operating reports.
2009 - 2013