蔡嘉玲 

ChiaLing TSAI


  Taipei, Taiwan

Ready for challenge and achievement of eCommerce, Project Management, Sales Management, CRM

Equipped With CRM experiences, improvement of rating, claim rate in eCommerce, valued communicational skills, teamwork and leadership.

Quadrilingual (French, English, Mandarin, Taiwanese)

Great adaptability and interpersonal skills

Passionate & dynamic

 

EXPERIENCES

Leather Goods Sales Consultant   •  Tory Burch / Galeries Lafayette Haussmann (Paris, France)

七月 2019 - 四月 2020

- Welcome and accompany in a customer journey, advise on collections in order to achieve commercial sales objectives
- Fulfilment of Daily / weekly reporting, participation in visual merchandising, inventory management
- Customer retention, clienteling

Achievement:
* Achievement of individual revenue target of the month at 102%, best in the team in August
* UPT within 3 months: +14% (from 1.05 to 1.14) / Average basket: +32% (from € 408 to € 538)

eCommerce Consultant  •  Continental Global Service Limited, Groupe CBES (Taiwan / Hong Kong)

十二月 2016 - 五月 2019

- Seller account management on France Rakuten Priceminister, Fnac & Darty:
Follow-up of orders, stock, after-sales service, resolution of complaints on marketplaces and with the transporter
- Customer relationship management - Improved quality of customer service to optimize customer satisfaction by using salesforce.com
- Assist training 4 colleagues on the customer service function

Achievement:
* Increase in seller account rating from 4.2 to 4.5 / 5 for 11 months
* Reduction of the claim rate from 7.98% to 4.05% for 11 months (-50%)
* Rakuten Special Prize: 2018 Shop of the year in High-Tech category

EDUCATION

2012 - 2016

Fu-Jen University

Department of Applied Foreign Language - French

International Business Management Program

CAPABILITIES

Software


  • Mac and Windows
  • Microsoft Pack Office

Caracteristics


  • Teamwork
  • Negotiation skills
  • Analytical sense

Language


  • Chinese
  • English
  • French
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