Lisa Hergenrader
Senior Group Travel Consultant
Santa Clara, CA 95054, USA
[email protected] | Cellular: (916) -821-9022
Travel Industry Professional Specializing in Group & Corporate Travel Consultation.
An organized professional combining nearly 28 years of Executive Level Group and Corporate Travel Consultation including VIP, Domestic and International reservations. An affective travel agent with excellent interpersonal and communication skills, strong organized travel planning and Go-To qualities.
Consistently successful in meeting and exceeding goals, identifying and averting travel issues while consistently maintaining alliances and business partnering relationships. A flexible employee possessing the ability to work under high pressure and stressful situations.
Specifically trained and skilled in :
- On-Site Management
- Group and Corporate Meetings & Events
- Coordinates complex domestic & international travel requests with ease
- Profile Maintenance
- Customer Relations Management
- Apollo, Sabre, Worldspan, Amadeus
- Cliqbooks, Concur, CVENT
Work Experience
Senior Group Travel Consultant • BCD Meetings & Events (Sabre, Cliqbooks, Concur & CVENT)
Dedicated Group Air/HCP Agent for Takeda Pharmaceuticals. Provide air travel, hotel, car rentals/car service, meeting space. Process travel deviations to ensure travelers are compliant to their travel policy. Builds solid and confidential business relationships with client's VIP employees and patients. Maintain client profiles and their family members when applicable, ensuring special requests and reward program information such as frequent flyer/hotel stay are included.
February 2017 - March 2021
Senior Corporate Travel Consultant • Santa Barbara Travel Bureau (Apollo & Sabre)
Dedicated Senior Consultant for MVP Sports Group; Major League Baseball (MLB); Westmont College and Loyola Marymount University. Providing individual and group travel arrangements for sports agents and their recruitment team; Collegiate Academics Athletics for professors, coaching staff and athletes
February 2016 - January 2017
Senior Corporate Travel Consultant • Adelman Travel Group (Sabre)
Dedicated Senior Consultant for Houlihan Lokey, Inc.
Provided travel arrangements for Management, Directors and VIP's for a high touch, fast-paced account. Worked within a small team environment to generate $10 million in travel revenue sales.
May 2014 - March 2015
Stanford Athletics Team Travel Coordinator • Shorts Travel Management (Apollo, Cliqbooks & Concur)
Stanford University Athletics, Stanford, CA
On-Site Group Travel Coordinator for Stanford Athletics: Providing individual and group travel arrangements for the Board of Directors, Athletics Director, Coaching Staff, Recruiters and Team Athletes. Assisted with Cliqbooks/Concur training for Coaching and Administrative Staff. Worked within a team environment to generate $8.5 million in travel revenue sales
August 2010 - June 2013
Senior Travel Consultant • Carlson Wagonlit Travel, Inc (Apollo & Sabre)
* Received numerous promotions and job titles throughout her career at Carlson Wagonlit *
Onsite at Brocade Communications: Provided VIP travel arrangements for all C-level management. Coordinated all Group, Presidents Club and Executive travel requests with an anticipatory approach.
Multiple Corporate Accounts: Requested by Carlson Wagonlit Regional Managers to handle critical needs accounts (Yahoo, Inc., Cadence Design Systems, Inc., Gilead Sciences, Inc., and Altera Corporation). These were dynamic, client-specific accounts requiring an experienced agent with proven worldwide travel, interpersonal and client awareness skills.
August 2002 - January 2009
Education
1992 - 1993
SST (Seattle School of Travel)
Travel Management
Key Strengths
Skills
Languages
- Fast Learner
- Logical Thinker
- Creative Problem Solver
- Active Listening Skills
- Pays Attention to Details
- Team Player
- A Desire to Help People
- Inform Customers of Changes and Cancelled Flights
- Word, Excel, Microsoft Office
- Administrative Skills
- Excellent Written and Verbal Communication Skills
- Event Planning
- Arrange Refunds and Handle Complaints
- Keeps Up to Date with Developments in the Travel Industry
- English — Native or Bilingual
