Tsai, Li-Ting (蔡麗婷) ,PMP

Familiar with AWS cloud services, engaged in Golang/Python development.
Now enthusiastic in new products development as a QA, providing continuous delivery support.
Have been an ABAP developer in SAP SD module for more than 1 year, having huge passion on listening to user's need. Being good at system analysis.
My knowledge in cybersecurity, combined with my hands-on experience with PhishInsight, positions me as a valuable asset in the ever-evolving landscape of digital security.

Education

M.B.A. , Institute of Technology Management, National Tsing Hua University, 2015-2017
B.S. , Department of Computer Science, National Tsing Hua University , 2009-2012

Backend: Solid knowledge of backend programming, such as Golang, Python. Capability of reading and debugging with Java JDK8.
Frontend: HTML/CSS/Javascript
DevOps: Linux ShellScript, Selenium, Ansible
ERP: SAP ABAP R/3, Fiori
Numerical Analysis: MATLAB
Hardware Programming: Verilog

Familiar with RESTful APIs development using Golang.
Hands on Container solutions. (Docker, Kubernetes)
General Knowledge of MySQL, and other common databases with database design knowledge and proficiency in SQL language.
Hands on Linux network utils such as iptables, ip/ifconfig
Involved in Scrum development process (with JIRA) and CI/CD automation in the AWS cloud.

Sensitive with software quality defect, provide quickly fix.
Strong analytic thinking and problem solving skills with a keen sense of engineering grounded in the knowledge of and interest in a wide range of technologies
Good teamwork and problem-solving skill.
Excellent written and oral communication skills

Leveraging my expertise in Playwright, I spearheaded the quality assurance initiatives for PhishInsight and VisionOne Simulation Assessment. I championed the implementation of comprehensive testing strategies, encompassing end-to-end automation, unit testing, API validation, and a robust UAT test plan. Serving as a pivotal liaison between the Product Management and Development teams, I ensured seamless communication and alignment, driving product excellence and reliability.
As a Software Quality Assurance Engineer, I not only focus on testing but also actively participate in the development process. Drawing upon my comprehensive backend skills, I have actively contributed to the development and optimization of APIs, working hand-in-hand with the development team. My proficiency in both API creation and testing ensures that our backend systems are robust and efficient.

SD-WAN web back-end development and deployment. (Software Development)
Implement web back-end application, Co-work with front-end engineers to fulfill requirements. (DevOps engaged)
Develop & operate scalable back-end services to support endpoint security and peripheral use cases on public clouds (AWS) and On-Premise Kubernetes Clusters (VMware).
Automation Deployment(Kubespray) for Kubernetes Developer's site (Agile Development)
Keep monitoring ＆ optimizing the system reliability. (System Reliability)

Software development: SAP demand analysis and ABAP Development & Testing for SD module.
New project implementation: SAP system introduction for new BUs or new division, as business needs and process diagnostics, and gives feasible solutions .
Teamwork ability: Work with business users to define system requirements. Ensure the requirements are well aligned with project or business objectives. Prepare training materials and perform end-user training for newly implemented functionalities and enhancements.

Customer behavior analysis: Analyze customer behavior from marketing database and present data insight and reports for business decision.
Interdepartmental coordination and communication: Coordinate internal resources to achieve the sales goal, proposing telemarketing planning and executing projects.
Manage telemarketing personnel and the sales database: Execute telemarketing personnel recruitment & selection, training & development, monitoring and feedback providing.

Awards

Publications

Projects

VisionOne phishing awareness, 2023
VisionOne phishing assessment, 2022-2023
PhishInsight user acceptance testing implement, 2021
License Expiring and Firmware upgrade notice for ZYXEL Nebula SD-WAN Orchestrator, 2020-2021
MINIO Filesystem built-up for ZYXEL Nebula SD-WAN Orchestrator, 2019-2020
Introduction Cloud Monitoring Application(Prometheus, Grafana) for ZYXEL Nebula SD-WAN Orchestrator, 2019
SAP system introduction for iReach Corporation, Unikorn Semiconductor Corporation, and Yen-Rich Technology Corporation. 2018-2019
Translation of "Agile Practice Guide" into the Traditional Chinese Language, as a volunteer at PMI-TW, 2017
Translation of "A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –Sixth Edition" into the Traditional Chinese Language, as a volunteer at PMI-TW, 2017
Web Maintain for TM/EMBA/MPM/MFB/ECON/IMBA, National Tsing Hua University, 2015-2017
Website technology support solution for StockFeel website. 2017/2-2017/8
Employees professed skills training project for Telemarketers at Chung-Hua Telecom Corp., Taoyuan Branch

Speeches