I am not a very smart person, but I am a hard worker. I am easy to learn new things, I always try to improve myself, I am not easy to give up if I find difficulties, and I can do everything when I do my best.
Taoyuan City, Taiwan
lead the team and directly give information, reports, and do negotiations while meeting with clients. This project has the highest incoming calls (up to 500 incoming calls in a day with 8 agents. Because of that, the quality score decreased. I help them to refresh and update product knowledge. I also train them how to speak patiently and make customers easy to understand. After 4 months on this project, I can make them achieve the target and the client is satisfied. I resigned in July 2019 because I am moving to Taiwan.
Februari 2019 - Agustus 2019
•Making daily and payment update report
•Monitoring the Quality of Outgoing call
While I joined this project, there is no agent who can achieve the target. After 3 months, I give suggestions and train them. All agents can achieve the target. Because of that, I got promoted to be supervisor on a new project.
Juli 2018 - Januari 2019
•Troubleshooting about phone problems
•Maintain good communication with clients and users
•Learn more about the software and the hardware of the phone
I did not study about communication and software systems at university, but in 6 months I always achieved the target and was the best agent of 21 agents. It proves that I can learn new things easily although I never learned about it before. I also got promoted to be team leader in 6 months.
Februari 2018 - Juni 2018