Astrini Endika Putri
I am not a very smart person, but I am a hard worker. I am easy to learn new things, I always try to improve myself, I am not easy to give up if I find difficulties, and I can do everything when I do my best.
Taoyuan City, Taiwan
Pengalaman Kerja
Customer Service Supervisor • PT. Transcosmos Indonesia
lead the team and directly give information, reports, and do negotiations while meeting with clients. This project has the highest incoming calls (up to 500 incoming calls in a day with 8 agents. Because of that, the quality score decreased. I help them to refresh and update product knowledge. I also train them how to speak patiently and make customers easy to understand. After 4 months on this project, I can make them achieve the target and the client is satisfied. I resigned in July 2019 because I am moving to Taiwan.
Februari 2019 - Agustus 2019
Team Leader Customer Service • PT. Transcosmos Indonesia
•Making daily and payment update report
•Monitoring the Quality of Outgoing call
While I joined this project, there is no agent who can achieve the target. After 3 months, I give suggestions and train them. All agents can achieve the target. Because of that, I got promoted to be supervisor on a new project.
Juli 2018 - Januari 2019
Customer Service Agent • PT. Transcosmos Indonesia
•Troubleshooting about phone problems
•Maintain good communication with clients and users
•Learn more about the software and the hardware of the phone
I did not study about communication and software systems at university, but in 6 months I always achieved the target and was the best agent of 21 agents. It proves that I can learn new things easily although I never learned about it before. I also got promoted to be team leader in 6 months.
Februari 2018 - Juni 2018
Pendidikan
2012 - 2017
Universitas Gadjah Mada
Soil Science of Agriculture
2014 - 2014
