Eunice Lin
Customer Service • Taoyuan, TW • [email protected]
+5 years of Sales field experience. Among +3 years customer service experience of working in the semiconductors industry. Skilled in Product Management, Leading NPI tracking, Cross-functional Team Leadership, and Project Management.
WORK EXPERIENCE
King Yuan Electronics Corp. (KYEC), Miao-Li, Taiwan
Customer Service, Europe Region, 03/2017 - 05/2020
- Coordinating customer inquiry and internal team’s feedback to settle down the best working model of each, to optimize business revenue by leading internal multi-party to meet customers’ requirements and targets.Maintaining customer activities of direct accounts and achieved target revenue of own accounts every month by monitoring and pushing loading performance.
- Contributed additional 30% monthly revenue by negotiating additional capacity to support the Q-end billing target for customers. (Average revenue is ~$240,000/month, Q-end billing is ~$310,000/month.)
- Collaborating with multi-functional teams with regards to customer shipment requirements, capacity negotiation, quality issues that satisfied customers’ needs.
- To arrange customer visits and to consolidate related material which correspond to meeting agenda then present to the customer with the whole picture.
- Analyzed and collected revenue performance versus rolling forecast at monthly, quarterly, and yearly basis on time.
- Lead NPI project kick-off meeting, consolidated information from multiparty such as operation and equipment team to customers, and tracked NPI schedule until the device released for mass production.
- Provided required quotation and negotiated the price issue with customers and internal teams.
- Confirmed supply agreement, non-disclosure agreement with customers in cooperation with the internal legal team.
Handseltex Industrial Corp. Ltd. , Taipei, Taiwan
International Sales, 11/2014 - 02/2017
- Took in charge of oversea brand marketing by promoting suggested fabric options which meet the target price and the collection concepts, to seize the chance to get the orders.
- To schedule and monitor the progress of the order by systematizing multi-orders status, and by cross-checking with cooperated factories to ensure the lead time of each order are kept on track.
- Brainstormed each exhibition image concept, and collected, grouped suitable textile collections as the candidate of the exhibition highlight. Also attended the exhibition to introduce own products to customers even developed potential customers to contribute more orders.
- Customized fabrics by analyzing pieces of textiles and searching for alternative material with more competitive prices; In parallel, to develop new products with multi factories by studying new market trends to get potential orders from customers.
EDUCATION
National Taipei University, M.S. in Public Administration and Policy, 2011 ~ 2014
National Taipei University, B.A. in Public Administration and Policy, 2007 ~ 2011
SKILLS
Fluent in English, Mandarin, and Taiwanese
Advanced level in Microsoft Office Suite including Excel (Vlookup, Pivot table report, Countif, Sumif), PowerPoint, and Word
Strong experience in Project Management, Co-work with multi-functional teams.
