Maicon Da Silva

A personable, pragmatic and technically versatile 3rd Line Support Engineer. Demonstrating additional expertise across all areas of troubleshooting, switch/router configuration, firewall security engineering and hardware/software support. Adept in the end to end delivery of value-added technical solutions / process improvements; highly skilled at working closely with a wide range of business stakeholders in order to meet and exceed key commercial and technical objectives. Confident, diligent and thoroughly dedicated in all pursuits: currently seeking a new professional challenge in which to further develop and apply a highly transferable skill-set.

3rd Line Engineer
London, United Kingdom
[email protected]

Core Competencies

Innovative: evaluating new technologies and tools to ascertain potential benefit to the business.

Seamlessly merging technical and commercial expectations.

Troubleshooting: identifying and resolving a wide range of technical issues to enable BAU.

Overseeing the creation of bespoke technical documentation.

Experience working in order to facilitate the delivery of various IT change projects.

Simplification of technical concepts: highly personable approach with the ability to simplify technical concepts to non-technical individuals.

Compliance: ensuring strict compliance with policy, legislation, and regulatory guidelines.

Certifications: Microsoft Certified Associate (MCSA) and Microsoft Certified Solutions Expert (MCSE) certifications based on Windows Server 2012 and Azure Cloud Platform.