MIN-JYE(Mandy) Lin
Hello! I'm Mandy, experienced logistics associate with over 3 years in last-mile delivery and e-commerce. I have full knowledge of the logistics system in e-commerce vertical and a great communication ability for coordinating between cross-function departments .Passionate about resolving problems and improving customer satisfaction, also well skilled at communicating with cross-function colleagues, monitoring project progress. Enthusiastic problem solver and good team player.
Taiwan Keelung [email protected] +886-933309-183
Personality
- Enthusiasm
- Patience and Carefulness
- Team Player
- Honest and Loyal
Software Skills
- CRM (Salesforce)
- Trello
- Jira
- Microsoft Office
Skills
- Customer service skills
- Vendor relationship management
- Verbal and written communication
- Deadline and scheduling management
Education
Tamkang University Sep 2013 - Jun 2017
Bachelor Of Transportation Management
Work Experience
Logistics Associate • Shopee Taiwan
Jan 2019 - Apr 2021
Project Planing & Execution
- Developed new functions for internal system with IT team and conduct UAT tests, maintain the accuracy of data for each shipment.
- Acted as a core member to structure projects and new programs from 0 to 1.
Process Improvement and Customer Services
- Engaged in core supplier oversight processes, including the performance improvement for vendors, monitor vendors' KPI, track shipping quality for special services, and auditing regularly.
- Coordinated with convenience stores locally (7-Eleven and OK-Mart) to increase efficiency of processing orders for customers and improve the quality of customer experience.
- Responded to issues and concerns from different departments. Achieved over 125% comparing to average response rate in the team.
Logistics Coordinator • DHL Supply Chain
Apr 2018 - Jan 2020
Transportation Management & Optimization
- Responsible for route planning and service quality monitoring in order to provide on-time delivery for one of the biggest semiconductor equipment supplier on day-to-day operation.
- Improve daily delivery capacity through route optimization and resource arrangement.
Coordination & Relationship Management
- Tracked orders and notified customers of status or potential delays.
- Coped with customer’s complaints and issues for delivery incidents in a timely manner.
- Bridge local delivery service supplier with partner’s warehouse team and customer for better cross-functions communication and resource utilization.
Project
B2C D2D Service
Sellers apply for a Door-to-Door Service request by Shopee notification. This service helps sellers track the shipment status when the delivery man picks up the packages and lower the count of the Non-Fulfillment Rate by Shopee system.
Costumer Return-Refund Service
Once customers request for a return has been approved by sellers, buyers repack item(s) in order to send the package back to seller from convenience store to convenience store. The service helps users track the shipment status and avoid shipping disputes between seller and buyer, letting the Return-Refund Service go smoothly.
