Hello! I'm Mandy, experienced logistics associate with over 3 years in last-mile delivery and e-commerce. I have full knowledge of the logistics system in e-commerce vertical and a great communication ability for coordinating between cross-function departments .Passionate about resolving problems and improving customer satisfaction, also well skilled at communicating with cross-function colleagues, monitoring project progress. Enthusiastic problem solver and good team player.
Taiwan Keelung [email protected] +886-933309-183
Jan 2019 - Apr 2021
Project Planing & Execution
Process Improvement and Customer Services
Apr 2018 - Jan 2020
Transportation Management & Optimization
Coordination & Relationship Management
Sellers apply for a Door-to-Door Service request by Shopee notification. This service helps sellers track the shipment status when the delivery man picks up the packages and lower the count of the Non-Fulfillment Rate by Shopee system.
Once customers request for a return has been approved by sellers, buyers repack item(s) in order to send the package back to seller from convenience store to convenience store. The service helps users track the shipment status and avoid shipping disputes between seller and buyer, letting the Return-Refund Service go smoothly.