Mao, Sheng-Wen


Quadrilingual (Chinese, English, Japanese, Korean)

Project Management|Account Management|Tourism|Gaming

      https://link.chtbl.com/m3NXc0AK

Working Experience

Supervisor  •  Resorts World Sentosa [Singapore]

October 2020 - February 2021

* Operated a team of 5 dealers to serve casino VIPs daily
* Managed customer complaints

* Coordinated the project of "Game Conversion"
  - Organized weekly meetings do discussion
  - Presented monthly to the director of the Casino
  - Increased the profit by 20% for the converted game, "Baccarat"
  - Boosted an extra 10% players per day to the "Baccarat" table

Casino Dealer  •  Resorts World Sentosa

October 2019 - September 2020

* Promoted positive atmosphere, reinforcing guest interactions

Management Associate (Universal Studio Singapore)  •  Resorts World Sentosa

February - September 2019

* Awarded as the best  VIP tour in April, 2019

* Coordinated the project of "Upgrade of Japanese Tours"
  Organized meetings with JTB to discuss the details of tours
  -  Cooperated with the training department to mentor the tour guides
  -  Achieved the highest satisfaction rate with 97% in Q2, 2019

Singapore Country Lead  •  XChange

August 2020 - Present

Hosted live-streaming webinars, leading the sharing of industry trends

1st seminar_FinTech industry in South East Asia
2nd seminar_SG headhunter vs Google Shanghai HR
[Fee-based online seminar, with 200 + participants]

Podcaster  •  亞洲茆起來

August 2020 - Present

* A podcast about myself interviewing Taiwanese who work in Asia.
  - Singapore EP 1 - EP 21 |Korea EP23 -
  - Listeners : 300+ for each episode
  - Ranking : Top 10 podcasts under the category "Business"

Osaka VIP Tour Guide  •  Arigato Japan Food Tours

September - December 2018

Arigato Japan Food Tours

學歷

National Cheng Kung University

Bachelor's degree in Industrial and Information Management

2012 - 2016

Skills

Languages


  • Account Management
  • Project Management
  • Customer Service
  • Tourism
  • Gaming

  • Chinese|Native
  • English|TOEIC (960/990), IELTS (7.0)
  • Japanese |JLPT N1
  • Korean|TOPIK Level 4
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